Manager Member Experience

Invited; Philadelphia (Philadelphia County); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in hospitality is seeking a Member Experience Manager to elevate the member journey. In this dynamic role, you will curate engaging events and develop communication strategies that foster community and connection among members. Your expertise in customer relations and event management will be crucial as you collaborate with teams to enhance the overall Club experience. Join a vibrant team dedicated to enriching lives and building lasting relationships, while enjoying a fulfilling career in a supportive environment.

Qualifications

• 2-4 years of experience in hospitality or customer relations.
• Strong background in event management and communication strategies.

Responsibilities

• Curate and enhance member experiences and events.
• Execute programming and communication strategies for Club members.

Skills

Customer Relations

Marketing Communications

Event Management

Sales

Team Leadership

Education

Undergraduate Degree in Business or Related Field

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Join to apply for the Manager Member Experience role at Invited

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The Member Experience Manager is responsible for curating and enhancing 'ClubLife' and increasing Club Member Growth by ensuring the execution of programming and communications for the Club. Develop and ensure execution of relevant and engaging Member events and experiences, and implement thorough and consistent communication strategies.

Day To Day

1. Execute all Member Events and Programs with member and committee feedback.
2. Create and execute relevant programs with purpose, considering your Club Members, product, and position.
3. Connect and Engage Members, drive revenue, invite and Partner with Community Audience or aligned Brand.
4. Attend signature events, holidays, charity classics, and ongoing meetups.
5. Oversee committee management, quarterly game plan/monthly calendars, ongoing content calendar.
6. Create storytelling and content-focused communications.
7. Membership Recognition on Social Media and in GM Message.
8. Update GM message, including club closure, weather announcements, crisis management, etc.

About You

1. Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation.
2. Experience of 2-4 years in Hospitality, Customer Relations, or Marketing Communications.
3. Prefer experience in sales, relationship management, food and beverage operations, customer service, membership associations, and/or fundraising.
4. Prior experience in leading a team or project to a successful outcome is preferred.
5. Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel.
6. High school diploma or equivalent.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn, Instagram, Twitter, Facebook.

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Hospitality