Manager, Medical Office Assistant (MOA) Team (Fully Remote)

Felix; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Stock option grant

3 weeks vacation

Maternity/Paternity policy

Job summary

Felix is a digital healthcare company delivering online treatment and care across daily health categories. The team leads a MOA group to ensure high-quality patient and provider interactions and operates 7-day coverage with strong focus on privacy and data-driven decisions.

The role requires seasoned healthcare operations experience, people leadership, and a collaborative approach to optimize workflows for new launches within a fast-growing scale-up.

Qualifications

• 5+ years in healthcare operations.
• 3+ years leading frontline teams.
• Data-driven mindset with privacy understanding (PHIPA/PIPEDA).
• Stock options and comprehensive benefits optional or available.

Responsibilities

• Lead and coach the MOA team including Team Leads and Senior MOAs to deliver high-quality patient and provider support.
• Manage day-to-day operations, including scheduling, queue monitoring, and SLA ownership across 7-day coverage.
• Drive people leadership: 1:1s, performance reviews, hiring and professional development.
• Optimize workflows and prepare the team for new launches using data and cross-functional collaboration.

Skills

Healthcare operations

People leadership

Data-driven mindset

Privacy compliance PHIPA/PIPEDA

Job description

• Lead and coach the MOA team, including Team Leads and Senior MOAs, to deliver high-quality patient and provider support.
• Manage day-to-day operations, including scheduling, queue monitoring, and SLA ownership across 7-day coverage.

What You'll Do:

• Drive people leadership: 1:1s, performance reviews, professional development, and hiring.
• Optimize workflows and prepare the team for new launches using data and cross-functional collaboration.

What We're Looking For:

• 5+ years in healthcare operations with 3+ years managing frontline teams.
• Data-driven mindset with strong understanding of patient privacy (PHIPA/PIPEDA).
• Full medical, dental, and vision benefits.
• 3 weeks vacation, maternity/paternity policy, and stock option grant.

Felix

Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, Felix is a fast-growing scale-up focused on making healthcare accessible and enjoyable for all Canadians.