Loss Mitigation Specialist

Selene Finance LP; Town of Texas (WI); On-site; USD 43,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Holdings is seeking a Loss Mitigation Specialist to act as the single point of contact for a portfolio of non‑performing assets, contacting borrowers and negotiating loss mitigation options to minimize foreclosure losses.

You will handle inbound/outbound calls, assess financials, and recommend appropriate strategies while ensuring compliance with policies and guidelines. This is an on‑site role with a team‑oriented environment and a focus on accuracy and customer communication.

Qualifications

• High school diploma or GED required.
• Two to four years related experience and/or training.
• GSE loss mitigation experience preferred, with focus on FHLMC and FNMA loss mitigation.

Responsibilities

• Act as SPOC for a portfolio of 90+ day delinquent loans and negotiate loss mitigation.
• Receive inbound and make outbound calls educating borrowers on options.
• Analyze financial situations and initiate appropriate loss mitigation tools.
• Review title searches to ensure investor lien standing.

Skills

Attention to detail

Multi‑tasking

Verbal communication

Written communication

Teamwork

Good judgment

Customer communication

Education

High school diploma

Associate's degree preferred

Tools

MSP

Black Knight/LPS

Sagent

MS Office

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary

The Loss Mitigation Specialist acts as the Single Point of Contact (SPOC) and is assigned a portfolio of non‑performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses.

Essential Duties and Responsibilities

• undefined
• Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
• Meets monthly individual and team goals and key performance indicators.
• Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines; minimizing the loss due to foreclosure through the use of loss mitigation options.
• Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies.
• Understands and discusses customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options.
• Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower.
• Conducts light skip‑tracing activities.
• Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property.
• Ensures compliance with company policies and procedures.
• Reviews and update daily reports and accounts.
• This is not a work from home opportunity.

Qualifications

• undefined
• Excellent attention to detail.
• Ability to multi‑task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Ability to use good judgment.
• Strong consulting and advising customer communication skills via telephone and written communication.
• undefined

Competencies

Adaptability

Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.

Business Ethics

Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Communications

Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.

Customer Service

Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Dependability

Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.

Teamwork

Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Education/Experience

High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two to four years' related experience and/or training required. GSE loss mitigation experience preferred, with specific emphasis on FHLMC and FNMA loss mitigation.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Mathematical Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with MSP, Black Knight/LPS and Sagent preferred.

Certificates and Licenses

N/A

Supervisory Responsibilities

N/A

Travel

Some travel maybe required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment with moderate noise levels.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 10 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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