Loss Mitigation Specialist - SPOC

Selene Finance LP; Tempe, Northern (AZ, KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Medical

Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Matching 401(k) Plan

Life Insurance

Job summary

Selene Finance LP is seeking a Loss Mitigation Specialist to manage delinquent loan portfolios, contact borrowers, and analyze financial information to determine workout options. The role requires 2–4 years in mortgage servicing, with a preference for GSE experience.

Strong communication and analytical skills are essential in a fast-paced environment. The position offers a comprehensive benefits package and opportunities to support borrowers through modifications, forbearance, or other

Qualifications

• 2–4 years of related experience in mortgage servicing or loss mitigation.
• GSE experience (FHLMC/FNMA) strongly preferred.

Responsibilities

• Manage a portfolio of delinquent loans (30+ and 90+ days) and contact customers weekly.
• Serve as SPOC for assigned accounts, including high-risk and specialty cases.
• Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
• Analyze financial information to determine eligibility for loss mitigation options.
• Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
• Perform light skip-tracing and review title searches to ensure lien integrity.
• Maintain compliance with investor, legal, and company guidelines.
• Meet monthly performance goals and workout-to-portfolio ratio targets.
• Update and manage daily reports and account statuses.
• Demonstrate strong time management and adaptability in a fast-paced environment.

Skills

Mortgage servicing

Loss mitigation

Customer communication

Analytical thinking

Time management

Education

High school diploma or GED

Associate’s degree preferred

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company.

We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.

Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.

A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Key Responsibilities

• Manage a portfolio of delinquent loans (30+ and 90+ days) and contact customers weekly.
• Serve as SPOC for assigned accounts, including high-risk and specialty cases.
• Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
• Analyze financial information to determine eligibility for loss mitigation options.
• Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
• Perform light skip-tracing and review title searches to ensure lien integrity.
• Maintain compliance with investor, legal, and company guidelines.
• Meet monthly performance goals and workout-to-portfolio ratio targets.
• Update and manage daily reports and account statuses.
• Demonstrate strong time management and adaptability in a fast-paced environment.

Qualifications

Education: High school diploma or GED required; Associate’s degree preferred.

Experience: 2–4 years of related experience in mortgage servicing or loss mitigation.

GSE experience (FHLMC/FNMA) strongly preferred.

Why Selene? Benefits

Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description is not an inclusive list of all duties and responsibilities of this position.

Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

Privacy Policy - Selene (seleneadvantage.com)

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company.

We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.

Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.

A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!