Manager - Logistics Services Performance Analysis

United Airlines; Chicago (IL); Vor Ort; USD 102.000 - 133.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life insurance

Accident & disability

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Zusammenfassung

United Airlines in Arlington Heights, IL is seeking a Manager - Logistics Services Performance Analysis to lead operation performance analysis and develop automated performance tools for the Logistics Services team. You will collaborate with IT, DT and Data Engineering to document requirements and drive improvements.

The role requires 4+ years in an Operations Analysis role, strong communication, leadership and data visualization skills.

Qualifikationen

• Bachelor's degree in Industrial Engineering, Computer Science, Information Systems, Information Technology, Supply Chain or equivalent relevant degree
• 4+ years experience in Operations Analysis based role
• Technical Communication Skills
• Statistical and Analytical Skills
• Project Management Skills
• Data Visualization and Design Experience
• Advanced Knowledge in MS Office
• Strong Leadership with Effective Oral, Written and Interpersonal Skills
• Continuous Improvement Mindset
• Proficient in writing queries using SQL or similar technologies/languages
• Data Visualization experience with Power BI or adjacent programs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Master's degree
• LSS Green Belt or Black Belt
• 6+ years experience in Operations Analysis
• Airline Experience
• Supply Chain or Warehousing Experience
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

Aufgaben

• Supports operation performance analysis by completing adhoc monitoring project performance, identifying areas of opportunity, carrying out root cause analysis and developing performance report outs
• Lead development of automated performance tools for the Logistics Services team
• Support training / change management programs related to operational use of performance tools through direct engagement with stations (frontline through leadership)
• Manages projects by drafting project plans, maintaining action/issue log and communicating status to steering committee on a regular basis
• Gathers and documents detailed requirements in accordance with customer needs
• Supports building of strategic partnerships to accelerate innovation, learnings and implementation, in partnership with IT, DT and Data Engineering

Jobbeschreibung

Manager - Logistics Services Performance Analysis

Location Arlington Heights, Illinois, United States

Job Type: Full-time

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

• Supports operation performance analysis by completing adhoc monitoring project performance, identifying areas of opportunity, carrying out root cause analysis and developing performance report outs
• Lead development of automated performance tools for the Logistics Services team
• Support training / change management programs related to operational use of performance tools through direct engagement with stations (frontline through leadership)
• Manages projects by drafting project plans, maintaining action/issue log and communicating status to steering committee on a regular basis
• Gathers and documents detailed requirements in accordance with customer needs
• Supports building of strategic partnerships to accelerate innovation, learnings and implementation, in partnership with IT, DT and Data Engineering

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Industrial Engineering, Computer Science, Information Systems, Information Technology, Supply Chain or equivalent relevant degree
• 4+ years experience in Operations Analysis based role
• Technical Communication Skills
• Statistical and Analytical Skills
• Project Management Skills
• Data Visualization and Design Experience
• Advanced Knowledge in MS Office
• Strong Leadership with Effective Oral, Written and Interpersonal Skills
• Continuous Improvement Mindset
• Proficient in writing queries using SQL or similar technologies/languages
• Data Visualization experience with Power BI or adjacent programs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• LSS Green Belt or Black Belt
• 6+ years experience in Operations Analysis
• Airline Experience
• Supply Chain or Warehousing Experience
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

Salary

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

Benefits

• medical
• dental
• vision
• life
• accident & disability
• parental leave
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k)
• flight privileges