Manager - Logistics Services Performance Analysis

United Airlines; Arlington Heights (IL); On-site; USD 102,000 - 133,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k) and flight privileges

Job summary

United Airlines in Arlington Heights, IL, is seeking a Logistics Services Performance Analysis Manager to lead a team delivering project-based performance analysis, monitor initiatives, conduct root-cause analysis, and develop performance leadership report outs.

The role will build, refine and automate performance tools, translate operations requirements into technical specifications, support training and change management, and partner with IT, DT and Data Engineering to reduce manual work and

Qualifications

• Bachelor’s degree in Industrial Engineering, CS, IS, IT, or supply chain.
• 4+ years in an operations analysis role with data skills.
• Strong communication, problem solving and leadership abilities.
• Proficient SQL or similar languages and data visualization (Power BI).
• Experience in building automated performance tools and reports.

Responsibilities

• Lead ad-hoc and project-based performance analysis for Logistics Services.
• Develop and maintain automated performance tools.
• Translate business requirements into technical specifications.
• Support training and change management for tool usage.
• Manage projects with plans, logs and steering committee updates.
• Glean insights via root-cause analysis and partner with IT & Data Eng.

Skills

Technical Communication Skills

Statistical and Analytical Skills

Project Management Skills

Data Visualization and Design

Strong Leadership

Continuous Improvement Mindset

SQL or similar

Power BI

Education

Bachelor's degree in Industrial Engineering, Computer Science, Information Systems, IT, Supply Chain

Tools

SQL

Power BI

MS Office

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

This Logistics Services Performance Analysis Manager role is responsible for leading a team that supports the Logistics Services Organization with project-based and ad-hoc performance analysis including monitoring performance related to continuous improvement initiatives, monitoring performance related to new process implementations, business case analysis, identifying opportunities, root cause analysis and developing performance leadership report outs.

This role will also support the team in building, refining, maintaining and managing performance tools within the Logistics Services organization. To develop performance tools the team translates business requirements from operations leaders to technical requirements. This team is responsible for managing training / change management programs related to tool developments and updates. The team will strive to reduce manual work, by automating more of our performance tools and business processes.

• Supports operation performance analysis by completing ad-hoc monitoring project performance, identifying areas of opportunity, carrying out root cause analysis and developing performance report outs
• Lead development of automated performance tools for the Logistics Services team
• Support training / change management programs related to operational use of performance tools through direct engagement with stations (frontline through leadership)
• Manages projects by drafting project plans, maintaining action/issue log and communicating status to steering committee on a regular basis
• Gathers and documents detailed requirements in accordance with customer needs
• Supports building of strategic partnerships to accelerate innovation, learnings and implementation, in partnership with IT, DT and Data Engineering

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Industrial Engineering, Computer Science, Information Systems, Information Technology, Supply Chain or equivalent relevant degree
• 4+ years experience in Operations Analysis based role
• Technical Communication Skills
• Statistical and Analytical Skills
• Project Management Skills
• Data Visualization and Design Experience
• Advanced Knowledge in MS Office
• Strong Leadership with Effective Oral, Written and Interpersonal Skills
• Continuous Improvement Mindset
• Proficient in writing queries using SQL or similar technologies/languages
• Data Visualization experience with Power BI or adjacent programs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• LSS Green Belt or Black Belt
• 6+ years experience in Operations Analysis
• Airline Experience
• Supply Chain or Warehousing Experience
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]