Analyst - Digital Fleet Management Products

United Airlines; Chicago (IL); Hybrid; USD 73,000 - 95,000; Full time

Benefits offered by this job

Flight privileges

Medical, dental, vision

Commuter benefits

Job summary

United Airlines is seeking an Analyst for Digital Fleet Management Products to own in-house predictive maintenance and engineering support applications built on Palantir Foundry. You will oversee planning, development, and maintenance across 15-20 partner locations, ensuring safe, reliable operations.

The role requires strong Agile practices, product roadmapping, and collaboration with Tech Ops and analytics teams. Hybrid work at CSC-Willis Tower in Chicago, IL is required.

Qualifications

• Bachelor's degree in engineering, CS, business, or related field.
• Minimum 2 years in a business, technology, engineering, or data-driven role.
• Exposure to Agile software development concepts (Scrum, Kanban).
• Ability to define project scope with stakeholders.
• Strong interpersonal, verbal, and written communication skills with internal and external partners.
• Willingness to travel 5–15% domestically.
• Must be willing and able to work at the CSC-Willis Tower in Chicago, IL; hybrid schedule.

Responsibilities

• Serve as product owner for United’s in-house digital fleet management platforms and roadmaps.
• Learn and apply Agile project management disciplines and manage timelines using JIRA.
• Support Process Standardization and Change Management with training and user documentation inputs.
• Develop and maintain Palantir Foundry-based workshops, ontology objects, data-driven workflows, and UI components.

Skills

Agile concepts

Project management

Communication

Stakeholder collaboration

Willingness to travel

US work authorization

Education

Bachelor's degree in Engineering, CS, Business or related field

Tools

JIRA

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

United’s Digital Fleet Management (DFM) team is a group of experts dedicated to using aircraft, engine and ground equipment asset and telemetry data to improve United’s operations by implementing predictive maintenance and aircraft connectivity technology. The Analyst for Digital Fleet Management Products will support planning, development and maintenance for DFM’s suite of predictive maintenance and engineering support applications built on Palantir’s Foundry platform. This includes United’s in-house and third party predictive maintenance platforms, interfaces with Tech Ops Digital Technology systems, automation systems to trigger servicing and maintenance tasks and workflows for health monitoring analysts and engineers to analyze asset sensor data. Provide leadership and operational oversight for 15-20 business partner managed airport locations, ensuring consistent delivery of safe, reliable, and efficient ground operations.

• Serves as a product owner for United’s in-house digital fleet management platforms. Creates and manages product road maps for in-house predictive maintenance applications supporting the data analytics, aircraft health monitoring and engineering teams. Collaborates with United’s digital technology teams for long-term platform support and troubleshooting. Supports continuous improvement initiatives to ensure scalability of applications with growing fleet size and predictive analytics.
• Learns and applies Agile project management disciplines of planning, executing, and overseeing a project to achieve specific goals within defined constraints such as scope, time, and budget. Facilitates the development of applications in Palantir Foundry, overseeing project timelines and issue tracking through JIRA (issue tracking software) for efficient project management and resolution.
• Supports the Process Standardization and Change Management teams during projects, ensuring that all training and communication requirements for documentation and user guides are effectively incorporated for end‑user groups, including the engineering and aircraft health monitoring teams. As a product owner, is the Subject Matter Expert relied upon by the Process Standardization and Change Management teams to provide input into process documentation and implementation plans.
• Develops and maintains product functionality within Palantir Foundry, including Workshop applications, Ontology objects, data‑driven workflows, user‑facing interface, and low‑code application components

NOTE: This position is located at the CSC‑Willis Tower in Chicago IL and considered as a hybrid role working 3 days in office, however that may evolve with the needs of the company.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in an Engineering, Computer Science, Business Administration or related field
• Minimum 2 years experience in a business, technology, engineering or data driven role
• Exposure to Agile software development concepts (i.e. Scrum, Kanban, etc.)
• Ability to define a project scope by collaborating with appropriate stakeholders
• Project management and organization skills with ability to work collaboratively
• Strong interpersonal, verbal, and written communication skills, with ability to effectively interact with all internal and external business partners
• Willingness to travel 5-15% domestic
• Must be willing and able to work at the CSC‑Willis Tower in Chicago, IL, hybrid‑work schedule
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Airline experience or operations experience in a similar industry
• Experience working with advanced analytics applications and operational technology
• Familiarization with airline operations (i.e. Maintenance, Network Operations/Dispatch, Flight Operations or Inflight)
• Ability to develop and communicate strategic product roadmaps and project plans
• Abilityto facilitate workshops with end users and digital technology/analytics teams to develop new applications and workflows

The base pay range for this role is $73,150.00 to $95,224.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]