Director, Regulatory Affairs and Compliance

Pilot Travel Centers LLC.; Knoxville (TN); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Nationwide Medical Plan

401(k)

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Onsite Gym and Cafeteria

Weekly Pay

Job summary

Pilot Company is seeking a seasoned Director of Compliance to lead our enterprise-wide compliance program in the United States. You will shape policy, oversee risk assessments, manage investigations, and drive data-driven risk reporting while partnering with Legal, Audit, and executive leadership.

Travel is less than 20% and a culture of ethics guides every initiative. The role requires a minimum of 10 years in compliance/risk with a track record of scaling programs in retail/convenience or

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in compliance, regulatory affairs, risk management, or related field.
• Experience building and scaling enterprise compliance programs (not just operating within one).

Responsibilities

• Lead enterprise compliance strategy and ensure alignment with organizational priorities and regulatory expectations.
• Oversee the compliance program framework, including policies, standards, procedures, and maturity development.
• Direct enterprise-wide compliance risk assessments and integrate compliance into business processes and decision-making.
• Provide oversight of compliance operations, including intake, investigations, issue management, and remediation.
• Serve as escalation point for complex compliance matters, investigations, and regulatory inquiries.
• Partner with Legal, Audit, ERM, and business leaders to ensure effective control design and execution.
• Oversee compliance monitoring and reporting, including KPIs, dashboards, and data integrity across systems.
• Drive data-driven insights to identify trends, emerging risks, and improvement opportunities.
• Provide reporting to senior leadership and the Board on compliance performance and risk posture.
• Champion a culture of ethics and compliance through training, communication, and awareness initiatives.
• Oversee third-party risk management, including due diligence, screening, and ongoing governance.
• Lead and develop a high-performing compliance team with clear expectations, accountability, and continuous improvement.
• Model organizational values and ensure strong support for team members and stakeholders.
• Complete other duties as assigned.

Skills

Leadership

Regulatory compliance

Risk management

Data analytics

Communication

Team leadership

Education

Bachelor's degree

JD

MBA

Tools

Tableau

Power BI

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people‑first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people‑first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

This role leads and advances the enterprise compliance program, strengthening the organization’s culture of compliance and ensuring alignment across regulatory requirements, business operations, and risk management. The Director provides strategic oversight for compliance program design, regulatory operations, data and monitoring, training, communications, and third‑party risk. The role ensures an integrated, scalable, and proactive compliance framework that supports effective risk identification, mitigation, and reporting.

Essential Functions

• Lead enterprise compliance strategy and ensure alignment with organizational priorities and regulatory expectations.
• Oversee the compliance program framework, including policies, standards, procedures, and maturity development.
• Direct enterprise‑wide compliance risk assessments and integrate compliance into business processes and decision‑making.
• Provide oversight of compliance operations, including intake, investigations, issue management, and remediation.
• Serve as escalation point for complex compliance matters, investigations, and regulatory inquiries.
• Partner with Legal, Audit, ERM, and business leaders to ensure effective control design and execution.
• Oversee compliance monitoring and reporting, including KPIs, dashboards, and data integrity across systems.
• Drive data‑driven insights to identify trends, emerging risks, and improvement opportunities.
• Provide reporting to senior leadership and the Board on compliance performance and risk posture.
• Champion a culture of ethics and compliance through training, communication, and awareness initiatives.
• Oversee third‑party risk management, including due diligence, screening, and ongoing governance.
• Lead and develop a high‑performing compliance team with clear expectations, accountability, and continuous improvement.
• Model organizational values and ensure strong support for team members and stakeholders.
• Complete other duties as assigned.

Qualifications

• Bachelor’s degree required; advanced degree (JD, MBA, or related field) preferred
• Minimum of 10+ years of experience in compliance, regulatory affairs, risk management, or related field
• Demonstrated experience building and scaling enterprise compliance programs (not just operating within one)
• Experience in retail convenience, energy, or similarly regulated industries strongly preferred
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Specialized Knowledge

• Deep understanding of regulatory frameworks and compliance program design
• Strong knowledge of compliance operations, investigations, and regulatory response processes
• Experience with compliance monitoring, data analytics, and reporting tools (e.g., Tableau, Power BI)
• Ability to translate complex regulatory requirements into practical business controls
• Experience with third‑party risk management and due diligence processes

Competencies

• Strong strategic thinking and leadership capability
• Excellent analytical, problem solving, and critical thinking skills with attention to detail
• Exceptional written and verbal communication skills, including executive-level communication
• Ability to influence and partner across all levels of the organization
• Ability to prioritize, execute, and deliver results in a complex, fast‑paced environment
• Strong collaboration, team leadership, and stakeholder management skills

Travel

• Travel required less than 20%

Physical Requirements & Working Conditions

• General office work requiring sitting or standing for long periods of time
• Available to work evenings or odd hours to support commercial needs

Additional Information

• Nation‑wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay

All your information will be kept confidential according to EEO guidelines