Manager, Learning Commons

University of Central Missouri; Warrensburg (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

University of Central Missouri is seeking a Manager, Learning Commons to oversee daily operations of the Learning Commons and Writing Center in Warrensburg. The role includes recruiting and training tutors, coordinating in-person, embedded, and online tutoring, and ensuring high-quality student support.

The position also involves payroll oversight, reporting, and marketing the Learning Commons to the student body, with emphasis on excellent service delivery and staff development.

Qualifications

• Bachelor’s degree required in any program.
• Master’s degree in education or student services preferred.
• Minimum of two years’ experience with collegiate learners.
• One year supervisory experience preferred.

Responsibilities

• Manage daily operations of the Learning Commons and Writing Center.
• Recruit, hire, supervise, and retain qualified peer tutors.
• Develop schedules for in-person, embedded, and online tutoring.
• Administer payroll and staffing using Learning Commons software.
• Promote services and market the Learning Commons to students.
• Train staff to refer students to subject-area experts.

Skills

Peer tutor recruitment

Scheduling

Staff supervision

Service delivery

Education

Bachelor’s degree

Master’s degree preferred

Tools

Banner

Penji

Achieve

Job description

Description

The Manager, Learning Commons, is responsible for managing thedaily operations of the UCM Learning Commons by ensuring thateffective academic tutoring is provided to all undergraduatestudents. This position is responsible for administering theWriting Center and Online Writing Lab (OWL) services provided toUCM students and for recruiting and training student tutors,including embedded tutors and supplemental instructors. TheManager, Learning Commons, assures a high degree of constituentservice is provided in a walk-in model, on an appointment basis,and to online students. This position produces marketing materialsfor the entire Learning Commons to actively promote services andconnect with students.

Examples of Duties

Manage daily operations of the Learning Commons and WritingCenter: 70%

• Administer tutoring services to include recruiting, hiring,supervising, and retaining highly-qualified peer tutors in allhigh-need subject areas.


• Develop a comprehensive and efficient schedule for in-person,embedded, and online tutoring services.


• Approve student tutor payroll and manage appointmentavailability and staffing using Learning Commons softwaretools.


• Ensure tutors adhere to unit policies and procedures tomaintain high standards for constituent services, overseefront-desk reception, collect usage data, evaluate student-employeeperformance, and assess the quality of services and intendedprogram outcomes.


• Identify gaps in tutoring services and work collaboratively forimprovement.


• Use various student records systems as needed (Banner, Penji,Achieve).

Ensure a high degree of constituent service through all modes ofsupport provided by the Learning Commons and Writing Center:30%

• Produce marketing materials for the Learning Commons andactively promote services to all students.


• Work closely with other faculty and staff to be responsive tostudent tutoring needs across all modes, including embeddedtutoring and supplemental instruction.


• Train Learning Commons staff to assist students in non-academicneeds through referrals to subject matter experts (e.g., financialaid, advising, student records, counseling, etc.)

Typical Qualifications

Education:

• Bachelor’s required in any program.


• Master’s degree in any program related to the education and/orsupport of student services. preferred

Experience:

• Minimum of two (2) years working with collegiate learners in aneducational setting


• One (1) year of supervisory experience preferred

Supplemental Information

Special Skills, Abilities, and Knowledge:

• Willingness to support at-risk student populations.

Supervisory Responsibility:

• Lead worker: Assigns, trains, schedules, oversees, or reviewsthe work of others.


• Student employees, including graduate assistants - 40+

Budget Responsibilities:

• Monitor Budget - 10%