Manager, Learning and Development

Center for Justice Innovation; City of Niagara Falls (NY); Hybrid; USD 90,000 - 118,500; Full time

Benefits offered by this job

Healthcare benefits

Dental coverage

Vision insurance

Disability insurance

Life insurance

FSA / commuter benefits

Talkspace and Ginger mental health

Job summary

Center for Justice Innovation in Midtown Manhattan seeks a Learning and Development Manager to design and deliver programs that build staff skills, knowledge, and confidence. You will oversee the full learning lifecycle from needs assessment to platform administration, collaborating with departments to close identified skill gaps.

The role requires strong facilitation, instructional design, and project management skills, with hybrid work and on-site requirements in NYC.

Qualifications

• Bachelor’s degree or graduate degree required with five years of learning and development experience.
• Experience designing curricula for adult learners across formats (in-person, virtual, asynchronous).
• Experience administering an LMS and managing learning platforms.
• Strong project management and organizational skills.
• Certification or coursework in instructional design, adult learning, coaching, or facilitation.
• Clear written and verbal communication.

Responsibilities

• Define the strategic framework for learning solutions (workshops, programs, blended learning) for all staff levels.
• Collaborate with subject matter experts to ensure content accuracy.
• Manage compliance training for staff across the Center.
• Create facilitator guides for learning programs.

Skills

Instructional design

Adult learning

Facilitation

Project management

Communication

Education

Bachelor’s degree

Tools

Learning Management System (LMS)

Job description

The Organization

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

1. Operating Programs that pilot new ideas and address local challenges;
2. Conducting original research to evaluate what works—and what doesn’t; and
3. Providing expert assistance and policy guidance to reformers across the country and beyond.

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work at www.innovatingjustice.org.

The Opportunity

The People Department is seeking a Learning and Development Manager that is highly organized, a skilled communicator, and self-starter to implement a range of professional development initiatives. Reporting to the Director of People Experience and Development, the Learning and Development Manager designs and delivers programs (virtual and on-site) that support the Center for Justice Innovation (CJI) staff develop the skills, knowledge, and confidence to do their best work.

This role manages the Center's Learning and Development infrastructure end to end—from needs assessment to program design to platform administration—and partners closely with departments across the organization to address identified skill and learning gaps.

Responsibilities include but are not limited to

• Define the strategic framework and direct the development of key learning solutions, including workshops, cohort-based programs, blended learning, and experiential development utilizing best practice approaches across all-staff, managers, senior leadership and role‑specific audiences, including interns;
• Consult and collaborate with subject matter experts to ensure content accuracy and clarity;
• Manage compliance training for staff across the Center;
• Create facilitator guides for learning programs;
• Facilitate train‑the‑trainer (TTT) sessions to extend Learning and Development capacity across the organization;
• Build and maintain manager capability curricula, including learning pathways for new and experienced managers;
• Maintain CJI's Learning a dDevelopment calendar;
• Manage external vendors, contracts, and content licensing;
• Administer the learning management platform (LMS);
• Conduct learning needs assessments and partnering closely with program departments to address skill gaps;
• Track, manage data, and provide recommendations on utilization, learning outcomes and report on participation, completion, and impact;
• Manage programming logistics, delivery, and communications. Including marketing and publication of training offerings; and
• Other related tasks supporting Learning andDevelopment and the goals of the People Experience & Development team.

Qualifications:

• Bachelor’s degree or other relevant graduate degree and five years of experience in learning anddevelopment, instructional design, or training, including direct facilitation experience required;
• Demonstrated skill designing curricula for adult learners across formats (in-person, virtual, asynchronous);
• Experience administering anlearning management platform(LMS);
• Strong project management and organizational skills;
• Certification or formal coursework in instructional design, adult learning, coaching, or facilitation; and
• Clear written and verbal communication.

Preferred Qualifications

• Experience in nonprofit, public-sector, or other mission-driven settings; and
• Familiarity with manager development and capability frameworks.

Position Type

Full-time hybrid role with 2-3 days on site required per week.

Position Location

Midtown Manhattan, with regular travel to sites within the five boroughs and Newark, NJ.

Compensation

The compensation range for this position is $90,000 - $118,500 and is commensurate with experience.

Benefits

• The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basicdental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA.
• We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans.
• We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.

At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.

In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.