Manager, Language Services Operations

AMN Healthcare; United States; Remote; USD 84,000 - 99,000; Full time

Job summary

AMN Healthcare is seeking a Manager of Language Operations Services to lead a remote team of interpreters, ensuring performance, engagement, and continuous improvement across remote interpreting services.

The role reports to the Senior Manager, Language Operations in AMN Language Services and involves no routine travel, with emphasis on performance, policy compliance, and cross-functional collaboration.

Qualifications

• Bachelor's degree plus 2+ years of work experience or High School Diploma/GED plus 4+ years of work experience.
• National certification from RID, CCHI, or NBCMI required.
• If national interpreter certification is not available in the candidate's language, HUB-CMI or CoreCHI-P certification is required at minimum.
• Minimum of 2 years of experience as a certified interpreter required.
• Extensive knowledge of industry regulations, standards, and ethical guidelines required.

Responsibilities

• Review interpreter performance metrics and apply supervision, coaching, and corrective action strategies.
• Monitor interpreter schedule adherence, quality standards, training, policy compliance, and performance metrics.
• Document misconduct and disciplinary steps with appropriate records.
• Collaborate with Language Operations Leadership, HR, Training, and other partners to address needs.
• Identify gaps and route to the appropriate department for follow-up.
• Use data to identify improvement opportunities and support development plans.
• Foster a safe, engaging remote team culture via Teams, email, LMS, and leadership communication.
• Support interpreter retention with clear expectations and timely feedback.
• Stay current on industry trends and applicable standards in medical and remote interpreting.
• Model continuous learning and professional development in the department.

Skills

Remote team leadership

Healthcare interpreting compliance

Performance coaching

Data analysis

Interpersonal communication

Cross-functional collaboration

Microsoft O365

HRIS

Salesforce

Pentaho LearnUpon

Education

Bachelor's degree plus 2+ years experience

High School Diploma/GED plus 4+ years experience

RID/CCHI/NBCMI national certification

Hub-CMI or CoreCHI-P certification

2+ years certified interpreter experience

Regulatory knowledge in healthcare interpreting

Tools

Microsoft O365

HRIS

Salesforce

Pentaho

LearnUpon

Job description

Welcome to AMN Healthcare - Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker's Top 150 Places to Work in Healthcare - three years running.
• Consistently ranked among SIA's Largest Staffing Firms in America.
• Honored with Modern Healthcare's Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Manager, Language Operations Services leads and supports a highly qualified team of interpreters while maintaining operational performance, quality standards, schedule adherence, and a positive team culture. This role is responsible for ensuring interpreters meet established performance expectations, supporting employee engagement and retention, and driving operational efficiency, customer satisfaction, and continuous improvement across remote interpreting services.

The position reports to the Senior Manager, Language Operations and is part of AMN Language Services. This is a remote, exempt role with direct reports and no routine travel or budget oversight.

Job Responsibilities

• Review interpreter performance metrics and apply supervision, coaching, reflective practice, and corrective action strategies to support performance improvement and metric achievement.
• Monitor and support interpreter schedule adherence, quality standards, training completion, policy compliance, and overall operational performance.
• Document interpreter for misconduct, performance concerns, policy violations, and all related steps in the disciplinary process, including warnings, suspensions, and terminations as applicable.
• Collaborate with Senior Language Operations Leadership, Human Resources, Training and Development, and other functional partners to address performance, compliance, and development needs.
• Identify gaps in interpreter knowledge, skills, training, or adherence to policies and procedures, and escape to the appropriate department for follow-up.
• Use formal feedback, performance reporting, and operational data to identify opportunities for improvement and support individualized development plans.
• Maintain and foster a safe, positive, and engaging remote team culture through Microsoft Teams, email, learning management tools, and regular leadership communication.
• Support interpreter retention and reduce attrition by providing clear expectations, timely feedback, and effective leadership support.
• Stay current on industry trends, best practices, company-wide training, Learning Hub training, and applicable standards in medical interpreting and remote interpreting operations.
• Model continuous learning and professional development while fostering a culture of continuous improvement within the interpretation services department.

Key Skills

• Remote interpreting operations management and the ability to lead remote interpreter teams effectively.
• Strong knowledge of healthcare interpreting compliance requirements, industry regulations, standards, ethical guidelines, and applicable policies and procedures.
• Team leadership, employee coaching, performance management, and corrective action guidance.
• Relationship management and the ability to collaborate across Senior Language Operations Leadership, Human Resources, Training and Development, and functional business areas.
• Strong communication and interpersonal skills, including the ability to provide clear feedback and support to interpreters.
• Analytical skills to review performance data, identify trends, and implement solutions that improve quality, efficiency, compliance, and service delivery.
• Technology proficiency with remote interpreting tools and business systems, including Microsoft O365, HRIS, Salesforce, Pentaho, and LearnUpon.
• Customer-service orientation and commitment to supporting high-quality remote interpreting services.
• Ability to foster engagement, psychological safety, professionalism, and accountability in a remote team environment.
• Knowledge of Demand-Control Schema and its application to interpreting work.

Qualifications

Education & Years of Experience

• Bachelor's Degree plus 2+ years of work experience OR High School Diploma/GED plus 4+ years of work experience
• National certification from RID, CCHI, or NBCMI required.
• If national interpreter certification is not available in the candidate's language, HUB-CMI or CoreCHI-P certification is required at minimum.
• Minimum of 2 years of experience as a certified interpreter required.
• Extensive knowledge of industry regulations, standards, and ethical guidelines required.

Preferred Experience

• 2 or more years of experience in language services management or a related field.
• Experience managing relationships with remote interpreter teams.
• Demonstrated record of strong leadership and communication skills, including the ability to manage teams, collaborate cross-functionally, and communicate effectively with interpreters and staff.
• Command of and experience applying Demand-Control Schema to interpreting work.

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Core Values

• Respect
• Passion
• Continuous Improvement
• Trust
• Customer Focus
• Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$83,500 - $99,000 Salary

Final pay rate is dependent on experience, training, education, and location.