Manager Language Access & Interpreter Services, South Chicago area

Advocate Health Care; Oak Brook (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Advocate Health Care in Oak Brook, IL is seeking a senior leader to oversee translation and interpretation services across the system. You will lead staff of medical interpreters serving patients, families and healthcare providers while ensuring compliance with regulations and accreditation standards.

The role requires strategic planning, budget management, and performance oversight, with responsibility for coaching staff and driving quality improvement in language services.

Qualifications

• Bachelor's degree in Healthcare Administration or Nursing required.
• Minimum 5 years of medical interpretation/translation experience in a healthcare setting.
• At least 1 year of supervisory experience in a medical environment.
• Knowledge of ethics in medical interpreting per NCIHC.

Responsibilities

• Lead the development and implementation of system-wide translation and interpretation programs.
• Ensure services comply with state and federal regulations, accreditation and policy.
• Participate in strategic planning for language services across the system.
• Provide leadership for quality monitoring and improvement initiatives related to translation and interpretation services.
• Develop and maintain relationships with management, staff and medical leadership to improve LEP services.

Skills

Leadership

Budget management

Staff development

Communication skills

Interpreting terminology

Education

Bachelor's Degree in Health Care Administration or Nursing

Job description

Leadership experience is required for applicants interested in this position. Office location is Oak Brook, IL with a focus on Advocate Health facilities in the SOUTH CHICAGO area where this manager's staff of medical interpreters will serve patients, families and healthcare providers.

Major Responsibilities

• Provides leadership and assumes accountability for the development and implementation of system-wide translation and interpretation systems. Ensures that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Participates in strategic planning related to the provision of language services throughout system.
• Provides leadership and accountability for quality monitoring and improvement initiatives related to provision of translation and interpretation services.
• Establishes and maintains strong working relationships with management, employees and medical staff to develop their abilities to work with and understand the services available to LEP (Limited English Proficient) and the deaf/hard of hearing.
• Designs activities to improve, promote and publicize Translation and Interpretation Services within the health system.
• Develops capital and operating budgets in conjunction with the director.
• Monitors budget, analyzes variances and takes appropriate action.
• Manages activities of employees. Facilitates training and continuing education of employees. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.

Education Required

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR in Nursing (or equivalent knowledge).

Experience Required

• Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases.
• Includes 1 year of supervisory experience in a medical environment.

Knowledge, Skills & Abilities Required

• Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models.
• Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).
• Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying.
• Excellent human relations and communication skills necessary.
• Basic computer skills.
• Ability to utilize video interpreting techniques.

Physical Requirements And Working Conditions

• Must wear protective clothing (i.e., lead aprons, isolation gowns, protective eyewear) when necessary.
• Position requires travel. May be exposed to road and weather hazards.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.