Manager, IT Systems Administration (DOH/ITSD#11299)

New Mexico Department of Health; Roswell (NM); On-site; USD 96,000 - 154,000; Full time

Job summary

New Mexico Department of Health is seeking a qualified IT lead for the Southeast Region to oversee regional computer support, collaborate with the Network team, and act as a technical lead for enterprise initiatives.

The role focuses on prioritizing Level 2 tasks, managing staff, and delivering reliable IT services that support critical public health programs for New Mexico residents. A strong Windows/VDI background is essential.

Qualifications

• Bachelor's degree in a technical field and four years of systems administration experience; eight years total education/experience may substitute.
• Experience supporting a Microsoft Windows environment, including troubleshooting incidents and service requests.
• Experience working in a VDI environment; knowledge of macOS is preferred.

Responsibilities

• Provide oversight of regional IT support services and lead a team of IT professionals.
• Prioritize and resolve Level 2 tasks escalated from the DOH Service Desk to support critical operations.
• Supervise staff who install, configure, and maintain workstation software and assist with network infrastructure components.
• Serve as team lead for enterprise-level technical projects and ensure successful project outcomes.

Skills

Windows support

VDI experience

macOS knowledge

multitasking

attention to detail

Education

Bachelor's degree in Computer Science, MIS, Information Technology, Engineering, or similar technical degree

Tools

Halo ticketing system

Job description

Posting Details

Interviews are anticipated within two (2) weeks of closing date.

Salary

$46.33 - $74.12 Hourly
$96,358 - $154,173 Annually

This position is a Pay Band C12

Posting Details

Interviews are anticipated within two (2) weeks of closing date.

Why does the job exist?

This position provides oversight of Information Technology support services for the Department of Health’s Southeast Region. It leads a team of IT professionals responsible for regional computer support and collaborates closely with the Network team on a variety of technical projects. The role also serves as a technical lead for enterprise IT initiatives. Working within the IT Service Management platform, this position accepts, documents, and completes assigned service tasks. Additional responsibilities include evaluating, implementing, and administering enterprise software solutions. The position manages staff and maintains effective working relationships with peers, customers, and vendors within the region. It supports critical systems that enable key public health programs relied upon by New Mexico residents.

How does it get done?

This position is part of the Department of Health’s Information Technology Service Management Bureau and is responsible for prioritizing and resolving Level 2 tasks escalated from the DOH Service Desk. These tasks include IT customer service incidents and service requests that support critical business operations across all divisions and facilities within the region. The position supervises staff who install, configure, and maintain workstation software and assist with network infrastructure components. It also oversees the administration and management of the Enterprise Printing system. Additionally, the position serves as a team leader for enterprise-level technical projects, assigning tasks to team members and ensuring successful project outcomes.

Who are the customers?

This position supports all of the Department of Health

Ideal Candidate

The ideal candidate has experience supporting a Microsoft Windows environment, including troubleshooting and resolving computer-related incidents and service requests. They should also have experience working in a VDI environment, possess knowledge of macOS, demonstrate strong multitasking abilities, and maintain exceptional attention to detail.

Additional desired qualifications include:

• Proficiency in automating processes within the Halo ticketing system and maintaining staff assignments.
• Experience providing guidance and resolving complex technical issues.
• Supervisory experience.
• Strong leadership skills.
• Experience delivering training on specific technologies and environments.

This candidate consistently provides high-quality technical support and effectively prioritizes and sequences tasks to ensure efficient and successful resolution.

Minimum Qualification

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and four (4) years of experience in systems administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some bending, standing, and lifting up to 35 pounds. In state travel is required.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.