Associate IT Systems Administrator (DOH/ITSD#10119182)

New Mexico Department of Health; Albuquerque (NM); On-site; USD 41,000 - 62,000; Full time

Job summary

New Mexico Department of Health is seeking a technical support and development specialist to maintain and enhance health IT systems. The role focuses on troubleshooting, coding, testing, and documentation for applications used by the department and its stakeholders.

You will work with ASP.NET, C#, C++, HTML/CSS, Python, and Microsoft SQL in a collaborative environment, ensuring solutions meet agency standards and business needs. On-site Albuquerque position with ongoing recruitment.

Qualifications

• Associate degree or higher in a technical field with related work experience.
• Experience with ASP, .NET, C#, C++, HTML/CSS, Python, or similar languages.
• Experience with Visual Studio and SQL development.
• Familiarity with QA/testing processes and SDLC.
• Strong customer relations and ability to support multiple projects.

Responsibilities

• Respond to escalated level-2 support requests and troubleshoot issues.
• Develop multi-tier web applications using the Microsoft stack.
• Gather requirements, prototype architectures, and implement/update solutions.
• Create and execute test plans, perform QA, and document specifications and tests.
• Ensure compliance with data security and privacy requirements and produce technical docs.

Skills

ASP.NET

C#

C++

HTML/CSS

Python

Visual Studio

Microsoft SQL

SQL querying

QA & testing

SDLC knowledge

Technical Writing

Education

Associate Degree in Computer Science / MIS / IT / Engineering

Tools

Microsoft SQL Server

SQL Reporting Services

Job description

Posting Details

This is a continuous posting and will be used for ongoing recruitment. Applicant lists may be screened more than once.

Salary

$30.11 - $45.16 Hourly

$62,624 - $93,936 Annually

This position is a Pay Band C8

Why does the job exist?

This position functions as a member of the Department of Health (DOH) Information Technology Services Division (ITSD) under the Maintenance and Support Bureau and will support the Division of Health Improvement (OHi) in various applications and databases. This position will provide support to existing software applications used within DOH and supported by ITSD in technical solutions, design, development implementation of builds, user and vendor support, configuration activities, troubleshooting, and ensure that systems are aligned with agency business needs and technology standards.

How does it get done?

As a member of the support team, this position is responsible for requests that have been escalated beyond level 1 support. Primary focus is; code, test, configure, debug, document, provide technical support, investigate and remedy failures on applications, perform development to enhance and perform fixes of applications supported by ITSD. This position will develop and support multi-tiered web applications using primarily Microsoft and other development tools and platforms. Other responsibilities to include working with internal business partners to gather requirements, prototyping, architecture, implementing/updating solutions, building and executing test plans, performing quality reviews, managing operations, creating and maintaining compliance reports and technical documentation, including specifications and test plans and triaging and fixing operation issues.

Who are the customers?

This position will support various applications throughout the Department of Health and databases including Comprehensive Addiction and Recovery Act (CARA).

Ideal Candidate

• Experience working with ASP, .NET, C#, C++, HTML/CSS, Python, and /or other related & important development languages/ platforms
• Experience working with Visual Studio, Microsoft SQL, query development
• Experience developing reports within SQL Reporting services
• Significant experience in quality assurance (QA) & testing processes, and gathering technical requirements
• Good customer relation skills with emphasis on support
• Flexibility to work on multiple projects simultaneously.
• Experience with troubleshooting application Issues.
• Experience with the Software Development Lifecycle
• Experience in Technical Writing, Test Scripts, and Systems documentation
• Experience in ensuring compliance with data security and privacy requirements.

Minimum Qualification

Associate Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end user support, systems administration, network administration, or any related field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License.

Working Conditions

Working Conditions (Example: Office setting, exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25 lbs). Office setting, extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25 lbs.

Statutory Requirements

For information on Statutory Requirements for this position.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.