Manager - IT Supplier Management (Memphis, TN)

ALSAC/St. Jude Children's Research Hospital; Memphis (TN); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Retirement Plan with employer 7%

Paid Time Off

Maternity/Paternity Leave

Education Assistance

Job summary

ALSAC/St. Jude Children's Research Hospital is seeking a Manager, IT Supplier Management to lead the supplier governance and commercial activities across software, SaaS, cloud, infrastructure, and services.

You will partner with IT leadership, Finance, Procurement, Legal, and Security to deliver measurable value, manage risk, and optimize technology investments. In this role, you will drive RFx processes, contract negotiations, supplier performance management, and spend optimization while

Qualifications

• Bachelor's degree and 6+ years of experience, including managerial experience.
• Experience developing IT supplier management policies, standards, governance frameworks, and operational processes.
• Experience managing technology suppliers across software, SaaS, cloud, telecommunications, infrastructure, consulting, and managed services.
• Proven success leading complex technology contract negotiations and working with internal and external legal counsel.
• Experience managing RFx processes, supplier evaluations, supplier selection, and contract lifecycle activities.
• Experience establishing supplier performance metrics, scorecards, and executive reporting.

Responsibilities

• Strategic leadership: develop and improve IT supplier management policies, standards, and governance.
• Vendor relationship management: lead strategic relationships and ensure contractual obligations are met.
• Contract, sourcing & commercial management: lead negotiations, SLAs, renewals, and SOWs.
• Financial & risk management: monitor spend, forecast, and identify cost optimization opportunities.
• Cross-functional collaboration: work with IT leadership, Finance, Procurement, Legal, and Security.
• Team leadership: coach and develop IT Supplier Management team.

Skills

Communication skills

Analytical skills

Project management

Negotiation

Vendor governance

Financial acumen

Education

Bachelor's Degree

Job description

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we're different, too. As one of the world's most iconic and respected nonprofits, we know what it's like to stand out. That's why we're looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game‑changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.

The Manager, IT Supplier Management is responsible for leading ALSAC's Information Technology supplier management function, overseeing the strategy, governance, performance, and commercial management of technology suppliers across software, SaaS, cloud, infrastructure, telecommunications, consulting, and managed services. This role serves as a key partner to IT leadership, Finance, Procurement, Legal, Information Security, and business stakeholders to ensure supplier relationships deliver measurable business value, support organizational priorities, mitigate risk, and optimize technology investments. The Manager will lead both strategic and operational supplier management activities, including vendor selection, RFx processes, contract negotiations, renewals, performance management, supplier governance, spend optimization, and supplier relationship management. This leader will drive the continued maturity of ALSAC's IT supplier management practices while ensuring effective execution of day‑to‑day supplier operations. This position is ideal for a collaborative leader who combines strong business acumen, negotiation expertise, relationship management skills, and technology industry knowledge to deliver exceptional supplier outcomes.

What You'll Do

Strategic Supplier Leadership

• Develop, implement, and continuously improve IT supplier management policies, standards, processes, and governance practices.
• Drive supplier management maturity, operational efficiencies, and technology spend optimization initiatives.
• Establish supplier performance measurement frameworks, scorecards, reporting, and supplier tiering models.
• Evaluate market trends and supplier capabilities to support strategic technology decisions.

Vendor Relationship Management

• Lead strategic relationships with technology suppliers, consulting partners, and service providers.
• Conduct regular business reviews and hold suppliers accountable for contractual obligations, service levels, performance commitments, and business outcomes.
• Manage supplier escalations, dispute resolution, and performance improvement initiatives.
• Foster collaborative supplier partnerships while maintaining strong governance and accountability.

Contract, Sourcing & Commercial Management

• Lead vendor evaluations, RFx activities, supplier selection processes, and contract negotiations.
• Negotiate pricing, commercial terms, service-level agreements (SLAs), renewals, Statements of Work (SOWs), and other supplier agreements.
• Partner with Procurement, Legal, Finance, and Information Security to ensure contracts align with organizational requirements and mitigate risk.
• Identify opportunities to consolidate suppliers, optimize licensing, and increase purchasing leverage.

Financial & Risk Management

• Monitor supplier spend, budgeting inputs, forecasting activities, and invoice management processes.
• Identify cost savings, cost avoidance, and value optimization opportunities across the technology portfolio.
• Evaluate supplier financial viability, operational performance, and market conditions to proactively mitigate risk.
• Maintain supplier risk, performance, and spend data to support business decision-making.

Cross-Functional Collaboration

• Collaborate closely with IT leadership, Project Management Office, Finance, Procurement, Legal, Information Security, and business stakeholders.
• Serve as a trusted advisor on supplier strategy, contract management, sourcing approaches, and vendor governance.
• Support technology initiatives by ensuring supplier engagements align with organizational objectives, policies, and standards.
• Deliver training, guidance, and best practices related to supplier management across IT.

Team Leadership

• Provide leadership, coaching, prioritization, and development for IT Supplier Management team members.
• Oversee execution of supplier management services and operational processes.
• Promote a culture of accountability, customer service, collaboration, and continuous improvement.

Required Qualifications

• Bachelor's Degree and 6 year's experience, including managerial experience.
• Experience developing and managing IT supplier management policies, standards, governance frameworks, and operational processes.
• Experience managing technology suppliers across software, SaaS, cloud, telecommunications, infrastructure, consulting, and managed services.
• Demonstrated expertise in supplier relationship management, vendor performance management, and supplier governance.
• Proven success leading complex technology contract negotiations and working directly with internal and external legal counsel.
• Experience managing RFx processes, supplier evaluations, supplier selection, and contract lifecycle activities.
• Experience establishing supplier performance metrics, scorecards, and executive reporting.
• Strong financial acumen with experience supporting budgeting, forecasting, invoice review, spend analysis, and cost optimization.
• Experience defining, negotiating, and enforcing service-level agreements (SLAs).
• Strong analytical, organizational, project management, and problem-solving skills.
• Excellent communication skills with the ability to influence and collaborate effectively across all levels of the organization.

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only.

We're dedicated to ensuring children and their families have every opportunity to enjoy life's special moments.

We're also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

ALSAC (American Lebanese Syrian Associated Charities) exists to raise funds and awareness for St. Jude Children's Research Hospital.

#1 Hospital Charity in the Nation #1 Health Non‑Profit Brand of the Year 94% of Employees Agree ALSAC is a Great Place to Work Ranked a Top 10 Non‑Profit Organization by Revenue. Learn More. Learn more about working at ALSAC by visiting our website. Read what employees have to say about us on Glassdoor.