Manager IT

First Citizens Bank; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

First Citizens Bank in Scottsdale seeks a senior IT leader to manage an associate team within the IT department, overseeing delivery of services and project results and aligning initiatives with organizational goals.

The role requires strong leadership, extensive SDLC and agile delivery experience, vendor management, and the ability to guide architectural changes while ensuring regulatory compliance.

Qualifications

• Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering or equivalent.
• 5+ years of technology delivery, infrastructure, or operations experience.
• 3+ years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.
• Experience with Jira, Confluence, and Agile reporting solutions.
• Experience working in regulated financial institutions and knowledge of FFIEC guidance.

Responsibilities

• Project and Product Management - Provides direction and oversight to IT projects and products; assigns tasks and drives schedules.
• Managerial Functions - Sets expectations, manages staff performance, budgets, and resources.
• Business Support - Guides analysis, scope, time, and cost estimates for system changes.
• Technical Expertise - Acts as a technical leader ensuring compliance with configuration, security and governance standards.

Skills

Leadership

SDLC knowledge

System design knowledge

Agile delivery experience

Vendor management

Education

Bachelor's Degree + 6 years experience

High School Diploma or GED/Equivalent + 10 years experience

Tools

Jira

Confluence

Agile reporting tools

Job description

Overview

This position allocates technical resources and associates within the Information Technology (\"IT\") department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.

Responsibilities & Qualifications

Duties & Responsibilities:

• Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.


• Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.


• Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.


• Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.


• Position Specific Skills:
  
  
  
  • Previous leadership for technical implementation
  
  
  • Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
  
  
  • Knowledge of system and data design
  
  
  • Qualifications:
  
  
  • Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Applications development, applications analysis or systems engineering
  
  
  • Preferred Education:
  
  
  • Preferred Area of Study:
  
  
  • Preferred Area of Experience:
  
  
  • Required Licenses or Certifications:
  
  
  • Preferred Licenses or Certifications:
  
  
  
  

Additional Information

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering.

Core Competencies and Skills:

• Strong experience supporting agile delivery for an technology infrastructure organization rather than only software product development teams.


• 5+ years of technology delivery, infrastructure, or operations experience.


• 3+ years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.


• Expertisewith Jira, Confluence, and Agile reporting solutions.


• Experience implementing capability management, throughput analysis, and delivery forecasting practices.


• Knowledge of Scrum, Kanban, Lean, SAFe , and/or Agile portfolio management.


• Strong executive communication and stakeholder management skills.


• Experience working within regulated financial institutions.


• Familiarity with FFIEC guidance, operational resilience, risk management, and infrastructure governance practices.


• ExperienceutilizingPower BI, Tableau, or similar platforms to develop executive delivery dashboards.


• Proven ability to drive organizational change and Agile maturity improvements.

Preferred Certification(s):

• Certified Scrum Master (CSM)


• SAFe Program Consultant (SPC)


• SAFe Agilist (SA)


• PMI-ACP


• Certified Agile Coach


• ITIL Foundation or higher

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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