Manager, IT

loewshotels; Miami Beach (FL); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays, &

Tuition Reimbursement

Pet Insurance

Meals in Team Member Café

Team Member Hotel Rates

Job summary

Loews Miami Beach Hotel is seeking an IT professional to maintain the hotel's information technology systems, hardware, and infrastructure. You will supervise day-to-day IT operations at assigned locations to ensure availability and security of endpoints, servers, and network devices.

Collaborate with Local IT Director, Regional IT Leadership and Corporate IT Teams for planning and upgrades. Ensure compliance with corporate policies, budgets, and licensing agreements while supporting staff with

Qualifications

• Knowledge of Desktop Hardware and Software Installation and Configuration.
• Knowledge of Networking systems to include hubs, switches, DHCP and DNS.
• Knowledge PMS and related interfaces.
• Knowledge of Retail and F&B POS Systems.

Responsibilities

• Assign, manage, and perform tasks for IT hardware, servers, printers, and network devices to ensure uptime.
• Monitor, troubleshoot, and patch operating systems and applications on endpoints and servers.
• Provide support for data and telephony connectivity across enterprise networks.
• Maintain inventory of hardware, software, and licenses and ensure backups and restorations are possible.
• Support hotel business tech including POS, High-Speed Internet, PMS interfaces, and telephony to maximize uptime.

Skills

Desktop Hardware

Networking (DHCP DNS)

PMS Interfaces

Retail & F&B POS Systems

Education

Two year College Degree

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

Purpose:

Maintain hotel information technology systems, hardware, and infrastructure and provide staff direction and supervision. Manage all aspects of the day-to-day operations at assigned locations while ensuring the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.

Essential Functions and Responsibilities

• Assign, manage, and perform tasks necessary to ensure the efficient operation, availability, and security of all hardware and software endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.
• Ensure monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and anti-virus protection updates to all property user endpoints and servers.
• Provide support for data and telephony device connectivity to an enterprise local and wide area network.
• Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
• Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server-level endpoints. Perform restoration on local servers to ensure data is protected and functional.
• Provide support for hotel business technologies to include POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Ensure maximum uptime of all equipment and services.
• Maintain cleanliness and excellent condition of equipment, MDF, IDFs, and work areas.
• Partner with Local IT Director, Regional IT Leadership and Corporate IT Teams - Planning and coordination of all IT projects, preventive maintenance, and system upgrades.
• Review of IT Operating and Capital Budgets.
• Provisioning of user roles, rights, and access to business applications.
• IT Equipment Disposal.
• Ensure compliance with all Corporate Policies & Procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.

General

• Respond to administrative requests and responsibilities in a timely manner
• Demonstrate a proactive approach towards work activities
• Ability to work flexible schedule to include weekends and holidays
• 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service

Required Qualifications

• Knowledge of Desktop Hardware and Software Installation and Configuration
• Knowledge of Networking systems to include hubs, switches, DHCP and DNS.
• Knowledge PMS and related interfaces
• Knowledge of Retail and F&B POS Systems

Preferred Qualifications

• Hand on experience with Mobile Device Support and Management

Education and Experience

• Two year College Degree
• Two years related work experience