Manager - IP Implementations & Remote Deposit Services

Catalyst Corporate Federal Credit Union; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Federal holidays

401(k) retirement plan

Flexible health and insurance options

Onsite fitness facility

Casual work environment

Job summary

Catalyst Corporate Federal Credit Union is seeking a Full Time, Permanent Manager for IP Implementations and Remote Deposit Services based in Plano, TX. The role involves overseeing teams, driving project management, and ensuring technical support for credit unions. The ideal candidate should have 5-10 years of experience in credit unions or banking and excellent leadership skills.

Benefits include federal holidays, health insurance options, and a 401(k) plan with employer matching. A collaborative work environment and work-life integration initiatives are also offered.

Qualifications

• 5-10 years of credit union or banking experience required.
• Excellent team leadership experience and collaborative skills.
• Strong background in customer service with effective communication.

Responsibilities

• Oversee Item Processing Implementation and Remote Deposit Services teams.
• Manage staff development and provide technical product support.
• Handle project management for product launches and vendor relationships.

Skills

Credit union or banking experience

Team leadership

Customer service skills

Proficiency in Microsoft Office

Project management

Communication skills

Education

High School diploma or equivalent

Job description

Position Overview

Full Time, Permanent Manager – IP Implementations and Remote Deposit Services (RDS). Must be local to Plano, TX.

Responsibilities

This role provides direct oversight of the Item Processing Implementation and Remote Deposit Services teams. Key duties include:

• Staff development, leadership and management.
• Item processing product implementation, project management and support (share draft and deposit related).
• Remote deposit products implementation and project management across Branch/Teller, Integrated Teller, Business, ATM/ITM and Mobile capture.
• Ongoing technical product support for credit unions.
• Software testing, bug fixes, enhancements, system upgrades and deployments.
• New product launches and development.
• Vendor relationship management.
• Pre‑sales support, collaboration and discovery.
• Bills and expense management.
• Data analysis and reporting.
• Training for internal departments, corporate partners and credit unions.
• Subject Matter Expert functions and marketing support for remote deposit products.
• Regular reporting to upper management.
• Availability for extended hours, weekends or after‑hours support as required.

Qualifications

• High School diploma or equivalent.
• 5‑10 years of credit union or banking experience.
• Excellent team leadership experience and ability to collaborate with others.
• Proficiency in Microsoft Office and strong PC skills.
• Project management experience.
• Strong background in customer service with excellent oral and written communication, negotiation and problem‑solving skills.
• Ability to multi‑task and adapt quickly to change.
• Self‑motivated and driven.

Additional Skills and Experience

• NCP certification.

Benefits

• Time Away: Federal holidays, vacation, sick leave, parental leave, and volunteer time.
• 401(k) retirement savings plan with matching and company contributions.
• Flexible health and insurance options (Medical, Dental, Vision, Disability, Life, Supplemental Life and AD&D). Optional Flexible Spending Account.
• Work‑life integration: credit‑union membership, casual work environment, paid parking, onsite fitness facility with showers, onsite services such as massage therapy, personal training, car wash and food delivery.

EEO Statement

Catalyst is an equal‑opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.