Manager, Interpreter Services - 140005

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 71,600 - 127,400; Full time

Job summary

The University of California - San Diego Medical Centers in San Diego is seeking an Interpreter Services Manager. This role is vital in ensuring superior language access services for Limited English Proficient patients. The manager will supervise medical interpreters, track program metrics, and engage with various stakeholders to enhance service delivery.

Candidates should have at least nine years of experience or a Bachelor’s degree with five years of relevant training. Essential qualifications include certification as a medical interpreter and solid knowledge of medical interpretation processes.

Qualifications

• Nine years of related experience, or 5 years with a Bachelor’s degree.
• Certification from a recognized medical interpreter program.
• Solid knowledge of medical interpretation services.

Responsibilities

• Supervise medical interpreters and department coordinators.
• Create and implement improvement plans.
• Monitor program metrics and provide updates to leadership.
• Mentor and coach direct reports.
• Perform medical interpretation and translation.

Skills

Medical interpretation

Leadership

Bilingual English/Spanish

EPIC systems

Lean Six Sigma

Education

Bachelor’s degree in a related area

Certification from a medical interpreter school

Tools

Microsoft Office Suite

Job description

UCSD Layoff from Career Appointment: Apply by 6/10/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

This position is based in Hillcrest and requires going to La Jolla and/or East Campus as needed.

DESCRIPTION

Reporting to the Director of Experience Operations, the Interpreter Services Manager oversees daily operations of the Department of Interpreter Services. This position is responsible for ensuring superior language access services are available for UC San Diego Health's Limited English Proficient (LEP) patient population. Ensures compliance with local, state, and federal laws as well as adherence to the Joint Commission standards. This position is a critical part of the Office of Experience team, role modeling behavior and acting with a high level of professionalism.

Key responsibilities include:

• Daily supervision of medical interpreters and department coordinators
• Reviews department process and creates and implements plans to address improvement opportunities
• Tracks program metrics and provides regular program updates to leadership
• Engages with stakeholders at all levels of the organization, building relationships with team members across the enterprise
• Mentors, trains and coaches direct reports
• Monitors quality of performance and service offered by contracted vendors
• Performs medical interpretation and translation

MINIMUM QUALIFICATIONS

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training. Related experience as a medical interpreter.
• Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI).
• Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services.

PREFERRED QUALIFICATIONS

• 2 - 5 years of supervisory experience.
• Experience working with EPIC.
• Certification in Lean Six Sigma.
• Experience in public speaking.
• High degree of computer literacy and competence in the use of Microsoft Word, Excel, PowerPoint, Outlook.
• Familiarity with and working knowledge of clinical, professional, and ancillary departments in fast paced, hospital environment.
• Bilingual English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

PAY TRANSPARENCY ACT

Annual Full Pay Range: $71,600 - $127,400 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $34.29 - $61.02

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).