Manager, Interpreter Services - 140005

UC San Diego Health; San Diego (CA); On-site; USD 72,000 - 127,000; Full time

Job summary

UC San Diego Health is seeking an Interpreter Services Manager based in Hillcrest, with travel to La Jolla and East Campus as needed, to oversee daily operations and ensure language access for UC San Diego Health's LEP patient population.

Reporting to the Director of Experience Operations, you will supervise interpreters, coordinate training, and track program metrics while ensuring compliance with Joint Commission standards and a high level of professionalism.

Qualifications

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training.
• Certification from a medical interpreter school or program such as CCHI or NBCMI.
• Experience and proven success in medical interpretation and translation services.

Responsibilities

• Daily supervision of medical interpreters and department coordinators.
• Reviews department process and creates and implements plans to address improvement opportunities.
• Tracks program metrics and provides regular program updates to leadership.
• Engages with stakeholders at all levels of the organization, building relationships with team members across the enterprise.
• Mentors, trains and coaches direct reports.
• Monitors quality of performance and service offered by contracted vendors.
• Performs medical interpretation and translation.

Skills

Medical interpretation

Translation services

Bilingual English/Spanish

Education

Bachelor's degree in related area

Tools

EPIC

Lean Six Sigma

Job description

This position is based in Hillcrest and requires going to La Jolla and/or East Campus as needed.

DESCRIPTION

Reporting to the Director of Experience Operations, the Interpreter Services Manager oversees daily operations of the Department of Interpreter Services. This position is responsible for ensuring superior language access services are available for UC San Diego Health's Limited English Proficient (LEP) patient population. Ensures compliance with local, state, and federal laws as well as adherence to the Joint Commission standards. This position is a critical part of the Office of Experience team, role modeling behavior and acting with a high level of professionalism.

Key responsibilities include:

• Daily supervision of medical interpreters and department coordinators
• Reviews department process and creates and implements plans to address improvement opportunities
• Tracks program metrics and provides regular program updates to leadership
• Engages with stakeholders at all levels of the organization, building relationships with team members across the enterprise
• Mentors, trains and coaches direct reports
• Monitors quality of performance and service offered by contracted vendors
• Performs medical interpretation and translation

MINIMUM QUALIFICATIONS

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Related experience as a medical interpreter.

• Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI).

• Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services.

PREFERRED QUALIFICATIONS

• 2 - 5 years of supervisory experience.

• Experience working with EPIC.

• Certification in Lean Six Sigma.

• Experience in public speaking.

• High degree of computer literacy and competence in the use of Microsoft Word, Excel, PowerPoint, Outlook.

• Familiarity with and working knowledge of clinical, professional, and ancillary departments in fast paced, hospital environment.

• Bilingual English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $71,600 - $127,400 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $34.29 - $61.02

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).