Manager, Instructional Design

Wyndham Hotels and Resorts, Inc.; New York (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

Join a leading hospitality firm as a Manager of Instructional Design, where you will play a vital role in enhancing training programs and supporting team development. This dynamic position involves managing large-scale projects and collaborating with various stakeholders to create effective training solutions. You will leverage your expertise in instructional design and project management to ensure high-quality deliverables that align with organizational goals. With a commitment to diversity and inclusion, this innovative company offers a culture that values growth and development, making it an exciting opportunity for those passionate about learning and empowerment.

Benefits

Competitive salary

Career development opportunities

Team member appreciation days

Workplace flexibility

Health and wellness programs

Diversity and inclusion initiatives

Qualifications

• 6+ years of experience in designing and delivering blended learning solutions.
• Proficiency with Adobe Captivate, Articulate 360, and HTML.

Responsibilities

• Lead needs analysis and create effective global training solutions.
• Manage projects and support the instructional design team.

Skills

Instructional Design

Project Management

Adobe Captivate

Articulate 360

HTML

SCORM

Communication Skills

Team Management

Education

Bachelor’s degree in Instructional Design

MA/MS in Instructional Design

Tools

MS Office 2010

Adobe Creative Suite

Zoom

Job description

Wyndham Hotels & Resorts is now seeking a Manager, Instructional Design to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Manager of Instructional Design plays an integral role in the Training and Development department. This position reports to the Director of Instructional Design and is responsible for managing large scale projects, supporting the Instructional Design Team, and supporting the team’s vendor relationships. Their main goal is to provide instructional design to content when needed as well as provide leadership and guidance in terms of training solutions, ensuring that all training deliverables are instructionally sound and maintaining support all organization business goals.

What you'll do

Instructional Design, Development and Evaluation

• Lead and/or conduct needs analysis with business stakeholders and subject matter experts (SMEs) to translate performance objectives into effective global training solutions/recommendations (i.e., synchronous, asynchronous, and blended solutions); present training recommendations to allow for feedback and approvals.
• Design, develop and implement new training deliverables and programs in a variety of formats, including facilitator/instructor-led, e-learning, virtual classroom and self-directed using Active Training and Adult Learning principles, procedural guides, instructional videos, podcasts, visual aids.
• Create facilitator and participant guides, skill exercises, role plays, and job aids for a wide variety of technical and soft skills resulting in classes with high participation interactivity.
• Partner with GTM team members (where necessary) in the instructional design, development, and evaluation process.
• Provide routine maintenance to content that requires updates to ensure current and accurate information in all programs is shared each time it is delivered.
• Be engaged in, open to and aware of timelines that allow for multiple avenues of content reviews where feedback and approval is provided and as a result changes may be needed.
• Engage in utilizing templates created to manage projects from ID perspective (ex: high level design documents, etc.) while continuing to look for ways to create new and/or update existing for continued development planning success.
• Oversee and lead both formative and summative evaluations for all instructional design projects to measure value and success.
• Work with existing vendors and/or create relationships with new vendors to support instructional design.

Team Support/Project Management

• Provide guidance, support, feedback, and development opportunities in all aspects of content creation and management to the instructional design team.
• Provide updates and status on all individual instructional projects and deliverables to project PM; engage instructional designers in PM process to support projects meeting deadlines/timelines.
• Maintain and engage in new outside vendor relationships to help with development of content solutions as needed.
• Manage budget with outside vendor projects as well as software renewals for ID team.
• Engage in conversations with the Director, Instructional Design to provide insight and planning strategy regarding the continued growth, learning strategies and next steps.

You'll be successful if you have

• Proficiency with other planning and productivity tools (e.g., Project, Visio) a plus.
• Strong understanding of web technologies, HTML, SCORM; and proven experience developing instructional graphics, user interface, interactions, and multimedia components using various graphics and multimedia development tools.
• Proven efficiency with the following, required:
  • Adobe Captivate
  • Articulate 360
  • Adobe creative suite – Illustrator and Photoshop
  • Vyond
• Experience with Zoom (or online meeting platforms) required; and experience with SuccessFactors LMS highly desired.
• Strong written and verbal communication skills, and a superb ability to communicate ideas through visuals.
• Excellent planning, documentation, and organization skills; with strong attention to details and high standards of quality; and a strong commitment to continuous improvement.
• Demonstrated ability to work under pressure and excel in a fast-paced environment.
• Demonstrated ability to influence and impact people not in a direct reporting role and at higher organizational levels.
• Results driven, self-starter, open to change, provide problem solving solutions.
• Experience and ability to manage a team.
• An enthusiasm and desire to advance self and others personally and professionally.
• Detail orientation.

Required Qualifications/Experience

• Bachelor’s degree in Instructional Design, Adult Learning, or related field; MA/MS in Instructional Design preferred.
• 3-5 years in hotel or franchising industry a plus.
• Minimum 6 years’ experience successfully designing, developing, and delivering blended learning solutions on multiple platforms (preferably in a hospitality environment).
• Advanced skills in MS Office 2010 (i.e., PowerPoint, Word, Excel) required.
• Experience writing effective copy, instructional text, evaluation questions, audio/video scripts, eLearning/video storyboards and training manuals (job-aids & quick reference guides).

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.