Manager, Inside Account Management

Internova Travel Group; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical plans (2)

Dental plans (2)

Vision insurance

FSAs

Life insurance

AD&D

Disability insurance

Parental leave

Paid time off

401k with company match

Employee travel discounts

LinkedIn Learning

Pet insurance

Auto/home/renters insurance

Job summary

ALTOUR, a division of Internova Travel Group, seeks a Manager, Inside Account Management to lead a pooled team of IAMs and deliver structured service for a high-volume client base.

You will coach, monitor workflow, and drive KPI delivery while collaborating with Commercial Operations, Sales, and broader Account Management leadership to elevate performance and client value.

Qualifications

• Experience managing or mentoring a team in customer-facing, commercial, or operations.
• Strong background in account management or client services in low/no-touch models.
• Comfort with CRM tools, dashboards, automation systems, and structured workflows.
• Proven ability to manage performance metrics and drive team delivery.
• Clear communicator and motivator who aligns a team to goals and service expectations.

Responsibilities

• Lead a pooled team of Inside Account Managers to deliver consistent service across a portfolio.
• Act as a player-coach, managing team performance and some account activity directly.
• Implement and improve workflow adherence, service levels, and automation usage.
• Track KPIs and customer satisfaction; provide coaching and feedback.
• Partner with Commercial Operations and Sales to identify process improvements.
• Escalate high-potential or high-risk accounts to leadership for support.
• Contribute to hiring, onboarding, documentation, and culture-building.
• Provide reporting and insights to drive continuous IAM model improvements.

Skills

Team leadership

Account management

Client services

CRM tools

Dashboards / reporting

Automation systems

Performance metrics

People motivation

Tools

CRM tools

Reporting dashboards

Automation systems

Job description

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

Responsibilities

Lead the Machine. Scale the Model. Drive Portfolio Performance.

ALTOUR is evolving how we manage lower-touch clients through a centralized, process-driven and technology-enabled inside account model. The Manager, Inside Account Management leads this critical function - serving as both player and coach. they manage the performance of a pooled team of Inside Account Managers (IAMs), while also contributing to the direct delivery of service, communication, and commercial oversite.

This role requires hand-on leadership: monitoring day-to-day execution, reinforcing standards, supporting process discipline, and escalating strategic opportunities. You'll work closely with Sales, Souring, commercial Operations, and the broader Account Management leadership team to ensure the IAM function delivers value, retention, and growth at scale.

• Lead a pooled team of Inside Account Managers to deliver consistent, structured service across a portfolio of Inside-tier clients
• Act as a player-coach -- managing both team performance and a portion of account activity directly as needed
• Implement, monitor, and improve workflow adherence, service levels, and use of automation across the IAM function
• Track team KPIs, customer satisfaction, and delivery standards--providing coaching and feedback to individuals
• Partner with Commercial Operations and Sales to identify process improvements and technology enhancements
• Escalate high-potential or high-risk accounts to VP or relevant stakeholders for evaluation or support
• Contribute to team hiring, onboarding, documentation, and culture-building
• Provide reporting, feedback, and insight to drive continuous improvement of the IAM model
• Experience in corporate travel, SaaS, or scaled B2B service environments preferred Hands-on, detail-oriented, and unafraid to dive into processes or account issues directly whenneeded

Qualifications

What You'll Bring

• Experience managing or mentoring a team in customer-facing, commercial, or operations function
• Strong background in account management or client services, ideally in a low or no-touch engagement model
• Comfort working with CRM tools, reporting dashboards, automation systems, and structured engagement workflows
• Proven ability to manage performance metrics and drive team-based delivery
• Clear communicator and motivator -- able to align a team around goals and service expectations
• Hands-on, detail-oriented, and unafraid to dive into processes or account issues directly when needed
• Experience in corporate travel, SaaS, or scaled B2B service environments preferred Hands-on, detail-oriented, and unafraid to dive into processes or account issues directly whenneeded

Working at ALTOURThis role is key to delivering the future of scalable account management. You’ll lead a team built onefficiency, consistency, and performance—and ensure that every customer in the Inside tierreceives excellent service without unnecessary complexity. If you're passionate about structure,metrics, people leadership, and continuous improvement, this is the role where your impact can befelt across a high-volume client base.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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