Manager, Inside Account Management

Travel Leaders Group Holdings LLC dba Internova Travel Group; United States; Remote; USD 72,000 - 118,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

FSAs

Life insurance

Job summary

ALTOUR is seeking a Manager, Inside Account Management to lead a pooled team of Inside Account Managers and deliver consistent, structured service across a portfolio of Inside-tier clients. You will act as a player-coach, managing both team performance and a portion of account activity directly as needed.

Responsibilities include implementing, monitoring, and improving workflow adherence, service levels, and automation usage, while tracking KPIs and customer satisfaction to drive continuous

Qualifications

• Experience leading or mentoring a team in customer-facing, commercial, or operations function.
• Strong background in account management or client services, ideally in a low or no-touch engagement model.
• Comfort working with CRM tools, reporting dashboards, automation systems, and structured engagement workflows.
• Proven ability to manage performance metrics and drive team-based delivery.

Responsibilities

• Lead a pooled team of Inside Account Managers to deliver consistent, structured service across a portfolio of Inside-tier clients.
• Act as a player-coach -- managing both team performance and a portion of account activity directly as needed.
• Implement, monitor, and improve workflow adherence, service levels, and use of automation across the IAM function.
• Track team KPIs, customer satisfaction, and delivery standards--providing coaching and feedback to individuals.
• Partner with Commercial Operations and Sales to identify process improvements and technology enhancements.
• Escalate high-potential or high-risk accounts to VP or relevant stakeholders for evaluation or support.
• Contribute to team hiring, onboarding, documentation, and culture-building.
• Provide reporting, feedback, and insight to drive continuous improvement of the IAM model.

Skills

Team leadership

CRM tools

Data-driven

Communication

Tools

CRM systems

Reporting dashboards

Automation tools

Workflow automation

Job description

Manager, Inside Account Management

Job ID: 2026-4072

Division: ALTOUR

# of Openings: 1

Job Locations: US-Remote

Salary: USD $71,744.00/Yr. - USD $117,704.00/Yr.

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

Click here for more information about Altour.

Responsibilities

• Lead a pooled team of Inside Account Managers to deliver consistent, structured service across a portfolio of Inside-tier clients
• Act as a player-coach -- managing both team performance and a portion of account activity directly as needed
• Implement, monitor, and improve workflow adherence, service levels, and use of automation across the IAM function
• Track team KPIs, customer satisfaction, and delivery standards--providing coaching and feedback to individuals
• Partner with Commercial Operations and Sales to identify process improvements and technology enhancements
• Escalate high-potential or high-risk accounts to VP or relevant stakeholders for evaluation or support
• Contribute to team hiring, onboarding, documentation, and culture-building
• Provide reporting, feedback, and insight to drive continuous improvement of the IAM model

Qualifications

• Experience managing or mentoring a team in customer-facing, commercial, or operations function
• Strong background in account management or client services, ideally in a low or no-touch engagement model
• Comfort working with CRM tools, reporting dashboards, automation systems, and structured engagement workflows
• Proven ability to manage performance metrics and drive team-based delivery
• Clear communicator and motivator -- able to align a team around goals and service expectations
• Hands-on, detail-oriented, and unafraid to dive into processes or account issues directly when needed
• Experience in corporate travel, SaaS, or scaled B2B service environments preferred
• * Hands-on, detail-oriented, and unafraid to dive into processes or account issues directly when needed

Working at ALTOUR

This role is key to delivering the future of scalable account management. You'll lead a team built on efficiency, consistency, and performance-and ensure that every customer in the Inside tier receives excellent service without unnecessary complexity. If you're passionate about structure, metrics, people leadership, and continuous improvement, this is the role where your impact can be felt across a high-volume client base.

PAY AND BENEFITS

• choice of two medical plans and two dental plans
• vision insurance
• flexible spending accounts (FSAs)
• company-paid life insurance and AD&D
• optional additional life insurance and AD&D
• disability insurance
• paid parental leave
• paid time off
• 401k Plan with company match
• discounted employee travel options
• access to LinkedIn Learning webinars and courses
• Discounted pet insurance
• auto, home, & renters insurance

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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