Director, Global Account Management

Travel Leaders Group Holdings LLC dba Internova Travel Group; United States; Remote; USD 89,000 - 145,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

FSAs

Life insurance

Disability insurance

Parental leave

Paid time off

401k match

Employee travel discounts

LinkedIn Learning

Pet insurance

Auto discounts

Home insurance

Renters insurance

Job summary

ALTOUR, a prominent division of Internova Travel Group, is seeking a Director of Global Account Management to lead the Global Account Management team remotely in the US. The role focuses on revenue growth, client satisfaction, and strategic account leadership across Enterprise and Key accounts.

You will drive performance, build capabilities, and partner with senior leaders to align programs with corporate objectives, leveraging technology and data to optimize experiences for top clients.

Qualifications

• 8+ years in corporate travel, account management, or B2B client leadership.
• At least 3 years in a management role.
• Experience leading, coaching, and developing account management teams.
• Strong client relationship skills with influence over senior stakeholders.
• Strategic thinker who translates vision into actionable plans.
• Proficiency with CRM tools and performance dashboards.

Responsibilities

• Lead, coach, and mentor the Global Account Management team and drive performance.
• Partner with the VP of Enterprise & Key Accounts to design strategies that grow revenue and client satisfaction within Enterprise and Key tiers.
• Develop and maintain strategic client relationships and serve as escalation point for senior stakeholders.
• Ensure KAMs/EADs execute against structured account plans, focusing on revenue growth and retention.
• Embed consistent use of account management frameworks, tools, and metrics across Altour's sales-led culture.
• Collaborate cross-functionally with Operations, Finance, Sourcing, Marketing, and Commercial Operations to deliver seamless service.
• Identify growth opportunities across accounts and support cross-selling Altour services.
• Track performance through scorecards, SLAs, and business reviews, escalating risks.
• Champion innovation by leveraging technology, data, and new solutions.

Job description

Director, Global Account Management

Job Locations: US-Remote

• Job ID: 2026-4088
• Division: ALTOUR
• # of Openings: 1
• Max: USD $145,312.00/Yr.
• Min: USD $88,570.00/Yr.

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

Responsibilities

• Lead, coach, and mentor the Global Account Management team, driving performance, capability-building, and career progression pathways.
• Partner with the VP, Enterprise & Key Accounts to design and execute strategies that grow revenue, optimize programs, and increase client satisfaction within the Enterprise and Key tiers.
• Develop and maintain strategic client relationships, serving as escalation point for senior stakeholders and ensuring structured engagement through reviews, check-ins, and growth planning.
• Ensure that KAMs/EADs execute against structured account plans, focusing on revenue growth, retention, and program optimization.
• Embed consistent use of account management frameworks, tools, and performance metrics, ensuring alignment with Altour's sales-led culture.
• Collaborate cross-functionally with Operations, Finance, Sourcing, Marketing, and Commercial Operations to deliver seamless service and value realization for clients.
• Identify growth opportunities across accounts, supporting KAMs/EADs in shaping proposals, cross-selling Altour services, and negotiating client agreements.
• Track and report on team and client performance through scorecards, SLAs, and business reviews, escalating risks and driving improvement plans where required.
• Champion innovation by leveraging technology, data, and new solutions to improve efficiency and enhance client outcomes.

Qualifications

• 8+ years in corporate travel, account management, or B2B client leadership, with at least 3 years in management role.
• Proven success leading, coaching, and developing high-performing account management teams.
• Strong client relationship skills with experience influencing senior stakeholders and driving growth within complex accounts.
• Strategic thinker with ability to translate vision into actionable plans and measurable outcomes.
• Deep understanding of the travel industry, marketplace trends, and client needs across the Enterprise and Key account segments.
• Proficiency with account management tools, CRM systems, and performance dashboards; ability to analyze data and guide team decisions.
• Collaborative leader with excellent communication, negotiation, and presentation skills.

Pay and benefits

• choice of two medical plans and two dental plans
• vision insurance
• flexible spending accounts (FSAs)
• company-paid life insurance and AD&D
• optional additional life insurance and AD&D
• disability insurance
• paid parental leave
• paid time off
• 401k Plan with company match
• discounted employee travel options
• access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto
• home, & renters insurance

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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