Manager, Inpatient Clinical Documentation - Hybrid - 141645

University of California - San Diego Medical Centers; San Diego (CA); Hybrid; USD 123,000 - 238,000; Full time

Job summary

UC San Diego Health is seeking an Information Services Manager for Clinical Documentation to oversee Epic ClinDoc, ASAP, Stork, and Case Management across inpatient, ED, and Women & Infants services. You will lead a team of build analysts, collaborate with clinical leadership, and drive implementation, maintenance, and enhancements of EHR tools.

The role demands strong leadership, advanced knowledge of clinical workflows, and ability to coordinate updates with vendors while ensuring high-quality

Qualifications

• Bachelor's degree in a related area or equivalent training and experience.
• Nine years of related experience or five years with a Bachelor’s degree.
• Strong leadership and supervision skills for a technical team.
• Deep knowledge of clinical applications operations and workflows.

Responsibilities

• Oversee daily operations of the clinical applications team.
• Evaluate quality and productivity for optimal user experience and functionality.
• Manage implementation and maintenance of clinical applications within budget and timelines.
• Develop staff, set performance expectations, and provide guidance to leadership.
• Coordinate third-party application updates, testing and deployment.
• Provide training and end-user support for clinical workflows.

Skills

Leadership

Staff supervision

Clinical workflows

EHR systems

Education

Bachelor's degree in related area

Tools

Epic ASAP

Epic ClinDoc

Epic Stork

Epic Case Management

Job description

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Towne Centre Drive (San Diego, CA) and remote.

DESCRIPTION

UC San Diego Health's Information Services Manager for Clinical Documentation (ClinDoc)will oversee EHR workflows, device integration, and third-party applications as they relateto UC San Diego Health's inpatient, emergency, and Women and Infants departments. Thisrole will manage a team of Epic build analysts supporting Epic ASAP, Epic ClinDoc, EpicCase Management, and Epic Stork. The manager will work closely with operational leadership to design and develop solutions that improve inpatient workflows. This role will be responsible for leading the implementation, maintenance, support, and enhancement of new EHR tools. The manager will also lead and coordinate third-party application updates, maintenance, testing, and implementation. Candidates should have strong experience with Epic ASAP, ClinDoc, or Stork.

This role would oversee the design, building, testing, and implementation of clinical application systems. Provide and coordinate support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. Will provide customer service, troubleshooting, and maintenance.

Key Responsibilities:

• Supervises and coordinates daily operations and activities of clinical applications team.
• Evaluates quality and productivity of work with regard to optimal user experience and functionality of systems.
• Supervises implementation of clinical applications methods, systems, and processes, with responsibility for meeting project goals, objectives, and timelines within budgets.
• Selects, develops, and evaluates staff, or provides input to management to ensure efficient operations.
• Recommends salary actions, terminations, performance ratings, and other personnel matters.
• Supervises, monitors, documents, and reports on new program development, including systems analysis, planning, programming, testing, deployment, and coordination between client and vendor.
• Oversees the support system for end users, which includes training users in application workflows and procedures, development of user aids and tools, troubleshooting and resolving user problems, and coordinating outside service and support as needed.

MINIMUM QUALIFICATIONS

• Nine (9) years of related experience, education/training, OR a Bachelor's degreein related area plus five (5) years of related experience/training. Related experience: EHR Analyst experience.
• Demonstrated ability to effectively lead and supervise a technical team and to manage the complex workflow and multiple priorities involved with clinical applications.
• Strong knowledge of clinical applications operations, including methods, concepts, policies, procedures, programming, development, deployment, testing, training, troubleshooting, operating systems, medical terminology, and clinical workflows and processes.
• Strong analytical and critical thinking skills, with the ability to quickly analyzeproblems, determine appropriate level of intervention, and develop and apply effective solutions.
• Demonstrated ability to work effectively with senior management on operational and policy issues, with the skills to gather data and prepare and present reports on department operations and performance.
• Advanced interpersonal skills, with the ability to collaborate productively with IT professionals, clinicians, customers, staff, and vendors to promote optimal functionality and integration of systems.
• Strong knowledge of human resources practices and policies, with the ability to train, monitor, evaluate, and document staff activities and performance and contribute to decision-making on personnel matters.
• Strong written and verbal communication skills, with the ability to convey complex technical information and instructions in a clear, concise, and specific manner to subordinate staff, management, and all end users of clinical applications.
• Advanced knowledge of clinical applications software development.

PREFERRED QUALIFICATIONS

• Experience at UC San Diego (UCSD) is strongly preferred, as it reflects an understanding of institutional practices, systems, and expectations.
• Certified Epic ClinDoc.
• Certified Epic ASAP.
• Five (5) years or more of experience as an EHR analyst.
• Experience and proven success in effectively leading and/or supervising a technical team and managing the complex workflow and multiple priorities involved with clinical applications.
• Epic experience.
• EMR experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employmentphysical.

Pay Transparency Act

Annual Full Pay Range: $123,000 - $237,800 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $58.91 - $113.89

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).