Manager - Infrastructure & Operations

Paycom - ATS; Overland Park (KS); On-site; USD 120,000 - 180,000; Full time

Job summary

Paycom seeks an Infrastructure & Operations Manager to lead IT systems and DevOps engineers, ensuring reliable, secure, and scalable infrastructure across servers and cloud platforms. You will own capacity planning, patching, backup/recovery, monitoring, and disaster recovery exercises while reducing technical debt.

You will coordinate major incidents, drive RCA, changes, and maintenance windows, and ensure SOC 2 controls and evidence readiness.

Qualifications

• Minimum 5 years of infrastructure, systems administration, cloud operations, or technology ops experience.
• Experience leading technical staff, projects, vendors, or priorities.
• Experience supporting enterprise infrastructure incl. servers, networks, cloud, backup/recovery, monitoring, security standards.

Responsibilities

• Lead IT systems and DevOps engineers; set priorities and on-call/escalation.
• Own infrastructure availability, patching, backup/recovery, monitoring, and technical debt.
• Coordinate incidents, RCA, changes, DR exercises, and maintenance windows.
• Ensure SOC 2 control compliance and evidence expectations.
• Maintain runbooks, diagrams, inventory, standards, and recovery docs.
• Manage vendors, licensing, costs, and service performance.

Skills

Infrastructure ops

People leadership

Cloud/Virtualization

Backup/DR

Incident/change mgmt

Vendor management

Education

Bachelor's degree in IT/CS/IS

Associate + 8 yrs exp

Job description

Job Summary:As the Infrastructure & Operations Manager, you will be accountable for reliable, secure, supportable infrastructure and operational execution across servers, multi-cloud platforms, backup/recovery, core services, DevOps/platform operations, and multi-site production technology dependencies.Essential Functions:Lead overall IT systems and DevOps engineers; manage priorities, staffing, performance, on call/escalation, and development.Own infrastructure availability, capacity, patching, backup/recovery, monitoring, lifecycle, cloud operations, and technical debt reduction.Coordinate major incidents, root-cause analysis, changes, maintenance windows, and disaster recovery exercises.Ensure infrastructure controls satisfy security and SOC 2 requirements, including access, logging, vulnerability, change, backup, and evidence expectations.Maintain architecture diagrams, runbooks, inventory, standards, dependencies, and recovery documentation.Manage infrastructure/cloud vendors, licensing, costs, and service performance.Partners with production/business teams to schedule changes and minimize operational disruption.Perform all other duties as assigned.Knowledge, Skills and Abilities:Expert knowledge with infrastructure operationsAdvanced knowledge with people leadership/mentorship, cloud/server/virtualization breadth, backup/DR and resilience, incident/change/problem management, and vendor/cost managementDemonstrate ownership, sound judgment, integrity, and accountabilityCommunicate clearly with technical and non-technical stakeholdersBalance security, reliability, cost, user experience, and production requirementsFollow change, documentation, escalation, and risk-management standardsCollaborate with IT and business teams and contribute to continuous improvementMinimum Requirements:Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field and five (5) years of related infrastructure, systems administration, cloud operations, or technology operations experience; ORAssociate degree in a related field and eight (8) years of related infrastructure, systems administration, cloud operations, or technology operations experience.Prior experience leading or supervising technical staff, projects, vendors, or operational priorities.Experience supporting enterprise infrastructure, including servers, networks, cloud platforms, backup/recovery, monitoring, incident response, change management, and security standards.