Manager Information Technology Technical Services

McLaren Health Care; Grand Blanc (MI); On-site; USD 100,000 - 130,000; Full time

Job summary

McLaren Health Care is seeking a Manager Information Technology Technical Services to lead a team of IT professionals and ensure dependable technology service delivery. This on-site role requires strong leadership across multiple IT domains and proven ability to align IT with business goals.

You will manage budgets, partner with stakeholders and vendors, and drive project delivery while continuously improving processes in a 24/7 operation.

Qualifications

• Bachelor's degree in a relevant field or 10+ years of IT operations experience with a track record of leadership.
• 10 years of progressively responsible IT operations experience.
• 4 years of leadership experience managing multiple cross-functional teams or projects.
• 3 years of services delivery management experience across multiple technology service areas (security, data center, server, storage, network, etc.).
• ITIL Foundation certification or equivalent is preferred.

Responsibilities

• Lead a team of IT specialists to meet departmental and organizational goals and manage HR duties.
• Oversee delivery of dependable technology services.
• Manage and reconcile IT budgets within technology service areas.
• Manage relationships with McLaren Health Care partners and ensure contractual commitments.
• Oversee project delivery within technology service areas, ensuring on-time, on-budget results.
• Collaborate with process teams to improve efficiency and dependability of IT services.
• Interface with cross-functional IT teams to design, develop, and integrate IT processes using best practices.

Skills

Leadership

Team management

Budget management

Cross-functional collaboration

Education

High School Diploma or GED

Bachelor's degree in Computer Science/Information Systems/Business or related

Tools

ITIL Foundation

Enterprise Architecture tools

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Manager Information Technology Technical Services

Serves as the strategic interface between McLaren Health Care stakeholders and our key supporting partners ensuring critical success factors are met.Responsible for managing a team of IT specialists to provide dependable service delivery, successful project delivery, financial health, process development and improvement, short-term and long-term strategies and relationship management for their technology service areas.

Essential Functions and Responsibilities As Assigned:

• Manages a team of IT specialists to achieve departmental and organizational goals. Process time off, scheduling, disciplinary and other human resource duties as required to support subordinate staff.
• Manages the delivery of dependable technology services.
• Manages and reconciles IT budgets within technology service areas.
• Manages McLaren Health Care supporting partners, ensuring strong relationships and contractual commitments are being met.
• Manages the delivery of projects within technology service areas, meeting time, schedule and quality commitments.
• Collaborates with process teams to create and improve process contributing to technology service areas dependability and efficiency.
• Regularly interacts with cross-functional IT teams to assist in the design, develop and integrate IT processes and procedures utilizing best practices and industry standard frameworks.

Qualifications:

Required:

• · High school diploma or GED
• · 10 years of progressively responsible IT operations experience
• · 4 years of leadership experience, managing multiple cross functional teams or projects
• · 3 years of services delivery management experience, within multiple technology service areas, some of which are:security data center, server, storage, network, voice, call center, database, application presentation and middleware

OR

• · Bachelor’s degree from an accredited college or university, preferably in computer science, information systems, business administration or related field
• · 6 years of progressively responsible IT operations experience
• · 4 years of leadership experience, managing multiple cross functional teams or projects
• · 3 years of services delivery management experience, within multiple technology service areas, some of which are:security, data center, server, storage, network, voice, call center, database, application presentation, and middleware

Preferred:

• · Information Technology Infrastructure Library (ITIL) Foundation certified
• · 3 years Health Information Technology experience
• · 5 years service delivery management experience in a 24hours/7 days a week operation
• · Certification(s) in any of the following disciplines: Enterprise Architecture, Project Management, Lean, Agile certification(s)

Additional Information

• Schedule: Full-time
• Requisition ID: 26011212
• Daily Work Times: 8am - 4:30pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.