Manager Information Technology 2

Northrop Grumman Corp. (AU); California (MO); Remote; USD 129,000 - 194,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for its IT Performance Intelligence Team. This role is crucial for ensuring IT systems operate at peak efficiency and align with business objectives. You will oversee the development and optimization of performance monitoring tools, driving data-driven decision-making across the organization. The position offers the flexibility of full-time teleworking, allowing you to contribute to innovative projects from the comfort of your home. If you have a passion for technology and leadership, this is an exciting opportunity to make a significant impact in a forward-thinking environment.

Qualifications

• 8+ years of experience in IT performance management or analytics.
• Strong analytical skills to enhance IT system performance.

Responsibilities

• Lead initiatives to enhance IT service delivery using data-driven insights.
• Develop IT performance metrics and KPIs for system efficiency.

Skills

IT performance management

Data analysis

Leadership

Problem-solving

Communication skills

Education

Bachelor’s degree in STEM

Master’s degree in STEM

Associates Degree in STEM

High School Diploma

Tools

Tableau

Power BI

SQL

Python

Job description

Requisition ID: R10181734

• Category: Information Technology

• Location: Unknown City, California, United States of America | Unknown City, Florida, United States of America | Unknown City, Maryland, United States of America | Unknown City, Virginia, United States of America

• Clearance Type: None

• Telecommute: Yes- May Consider Full Time Teleworking for this position

• Shift: 1st Shift (United States of America)

• Travel Required: Yes, 10% of the Time

• Positions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman’s Enterprise Compute Services (ECS) organization is seeking an experienced and results-driven Manager to lead our IT Performance Intelligence Team supporting Enterprise Server and Storage infrastructure services. The Performance Intelligence Manager acts as a key driver in ensuring IT systems operate at peak efficiency and align with business objectives. The role focuses on overseeing the development, implementation, and optimization of performance monitoring and reporting tools, ensuring the delivery of actionable insight to enhance IT systems, processes, and services. This leader will drive the alignment of IT performance metrics with business objectives, enabling data-driven decision-making across the organization. This role is 100% virtual/work from home, preferably near a major Northrop Grumman location - Redondo Beach, CA; Falls Church, VA, Melbourne, FL, Baltimore, MD etc. Working virtually is subject to change based upon business conditions.

Responsibilities will include, but not be limited to, the following:

• Strategic Planning and Execution:

  • Collaborate with IT leadership to align performance intelligence strategies with business goals
  • Drive initiatives to enhance IT service delivery by leveraging data-driven insights
  • Collect, analyze, and use data from various sources to help make informed decisions
  • Propose business strategy by using data and analytics to anticipate changes and drive results
  • Identify potential risks and challenges by analyzing data trends
  • Create reports and presentations that use data visualization and storytelling to communicate findings to stakeholders for prioritization and modification/execution
  • Create processes for effective data analysis and reporting

• Performance Monitoring and Reporting:

  • Develop and oversee the implementation of IT performance metrics and KPIs to measure system efficiency, availability, and reliability
  • Ensure accurate and timely reporting of IT performance dashboards to stakeholders, including senior leadership
  • Monitor trends, identify performance bottlenecks, and recommend solutions to improve system efficiency.
  • Partner with cross-functional teams to ensure alignment on performance goals

• Release and Change Management:

  • Develop and oversee the release process within an agile framework, ensuring timely and quality deployments
  • Lead the planning, coordinating, communicating, and managing of the entire release process from start to finish
  • Plan release cycles, managing risks, and closely monitoring progress to deliver updates efficiently
  • Develop and oversee engagement and development needed to gain adoption and support implementation of changes

• Leadership and Team Management:

  • Lead, mentor, and develop a team dedicated to overseeing the development, implementation, and optimization of service performance
  • Foster a collaborative team culture focused on innovation, accountability, and continuous improvement
  • Manage team workloads, prioritize tasks, and allocate resources to meet project timelines and objectives
  • Promote a culture that values and uses data in decision-making

• Process Optimization & Compliance:

  • Identify and implement process improvements to enhance IT system performance and team efficiency
  • Ensure compliance with industry standards, regulatory requirements, and company policies related to IT performance monitoring

Basic Qualifications:

• Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) or Data Analytics with 8 years of experience or Master of Science, Technology, Engineering, or Mathematics (STEM) degree with 6 years of relevant experience OR an Associates Degree in a STEM field with 10 years of relevant experience OR a High School Diploma with 12 years of relevant experience.
• 5+ years of experience in IT performance management, analytics, or similar role
• Exceptional analytical, problem-solving, and decision-making skills to identify process inefficiencies and potential automation opportunities
• Proficiency in analyzing complex datasets to extract actionable insights that enhance IT performance
• Demonstrated strong leadership qualities, including excellent communication and collaboration skills
• Strong understanding of IT infrastructure performance monitoring tools and reporting platforms
• Proficiency working in server and storage infrastructure environments
• Experience with SAFe Agile practices
• Experience with business intelligence tools such as Tableau, Power Bi, or similar platforms for data visualization and reporting.

Preferred Qualifications:

• Knowledge of programming languages like SQL or Python to manage data queries
• Risk and Opportunity Management experience
• Agile Certifications
• Knowledge of IT security procedures

Salary Range: $129,300 - $193,900

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.