Manager Inflight Experience & Reliability

Breeze Aviation Group, Inc.; United States; On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

HSA with Breeze match

401K with Breeze match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is seeking a Manager Inflight Experience and Reliability to lead the iSOD team, oversee Flight Attendant support, and ensure operational reliability and compliance. You will align with labor relations standards and company values while coordinating with Flights Ops, Crew Resources, and Legal.

The role reports to the Director Inflight Operations & Engagement and emphasizes safety, kindness, integrity, ingenuity, and excellence across day-of operations and post-event follow-up.

Qualifications

• 4-year degree or equivalent experience.
• 5+ years in inflight or operational management.
• 3+ years leading a diverse team.
• Ability to obtain Breeze Airways Flight Attendant Certification.
• Experience with FAA/DOT and FARs in daily ops.
• Strong communication across multiple functions.

Responsibilities

• Lead and oversee the iSOD team in the IOCC to ensure high-quality support for Flight Attendants and base operations.
• Serve as the day-of performance and reliability contact for flight attendants.
• Analyze reliability data to identify trends and propose proactive improvements.
• Coordinate with Crew Resources, Flight Ops, and Airport Ops to resolve disruptions and reassignments.
• Lead investigations and corrective actions with People Services and Legal Team.
• Develop iSODs and ensure adherence to company values and performance standards.
• Improve communications and reliability during irregular operations.
• Report performance metrics and advise leadership on efficiency improvements.
• Represent Inflight during operational calls and collaborations with other departments.
• Ensure FAA/DOT compliance and participation in safety readiness.

Skills

Leadership

Communication

Analytical

Problem-solving

Travel-ready

Education

4-year degree

Tools

MS Office

Workday

SharePoint

Job description

The Manager Inflight Experience and Reliability oversees the daily operation of the Inflight Supervisor on Duty (iSOD) team, ensuring a Seriously Nice experience for Flight Attendants, and guests while maintaining operational reliability, compliance, and alignment with labor relations standards.

This role leads the iSODs and acts as the primary liaison between Inflight leadership, Crew Services, Flight Operations, Stations, Duty Manager, and Technical Operations to ensure Flight Attendant scheduling, performance, and engagement align with company goals and values. Reporting to the Director Inflight Operations & Engagement, this role ensures the total Flight Attendant experience — from day-of operation through post-event follow-up — reflects Breeze's commitment to Safety, Kindness, Integrity, Ingenuity, and Excellence.

What you’ll do

• Lead and oversee the iSOD team in the IOCC to ensure consistent, high-quality support for Flight Attendants and base operations
• Serve as the Inflight operational point of contact for day-of performance, reliability tracking, and flight attendant support
• Monitor and analyze reliability data (attendance, fatigue calls, operational delays, etc.) to identify trends and recommend proactive strategies
• Partner with Crew Resources, Flight Ops, and Airport Ops to ensure timely resolution of operational disruptions and Flight Attendant reassignments
• Lead and support investigations, fact-findings, and corrective actions in collaboration with People Services and Legal Team
• Provide guidance, direction, and development to iSods in the IOCC, ensuring consistent performance and adherence to company values
• Lead cross-departmental coordination to improve Flight Attendant experience, reliability, and communication flow during irregular operations (IROPs)
• Track and report performance metrics to leadership; recommend changes to enhance operational efficiency and Team Member experience
• Represent Inflight during operational calls/ significant event calls and collaborate with other departments to uphold safety, compliance, and service standards
• Ensure compliance with FAA, DOT, and company policies, and actively participate in safety meetings and emergency response readiness
• Foster a culture of care, accountability, and continuous improvement across the Inflight Department
• Other duties as assigned

Minimum Qualifications

• 4-year degree or equal equivalent experience
• 5+ years of relevant Inflight or operational management experience
• 3+ years of experience managing a diverse team
• Ability to obtain and maintain current Breeze Airways Flight Attendant Certification
• Experience working with FAA, DOT and knowledge of FARs and how they apply to daily operations and demonstrated experience in Flight Attendant performance, reliability, or labor relations
• Understanding of a Flight Attendants role and daily job duties
• Advanced understanding of Company policies/procedures as well as Inflight Performance.
• Strong analytical, organizational, and problem-solving skills
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Strong attention to detail, organization, and time management skills
• Self-starter must have a positive attitude and strong desire for success
• Excellent communication and interpersonal skills, with the ability to influence and partner across multiple functions
• Willingness to travel and work varied hours to support operational needs
• Must pass a DOT pre-employment drug test, TSA fingerprint-based criminal history records check, and a Breeze background check
• Must have authorization to work in the US as defined by the Immigration Reform Act of 1986

Preferred Qualifications

• 5-8+ years in Inflight leadership or operational reliability management
• 2+ years of Inflight Experience
• Previous experience supporting labor relations
• Proven record of improving operational performance or reliability metrics

Skills / Talents

• Models Breeze's values: Safety, Kindness, Integrity, Ingenuity, and Excellence
• Advanced computer proficiency (MS Office, Workday, SharePoint, and reporting tools)
• Demonstrated ability to lead through change and influence cross-functional outcomes
• Skilled in conflict resolution, coaching, and performance management
• Exceptional attention to detail and follow-through
• Able to maintain confidentiality and exercise sound judgment
• Exemplifies Breeze's safety culture, values, and mission

Physical Demands & Working Conditions

Prolonged periods of sitting at a desk and working on a computer Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment Occasionally lift and/or move up to 15 pounds Occasional standing, walking, bending, and reaching within an office environment Clear verbal and written communication, requiring adequate speech, hearing, and vision

Perks of the Job

• Health, Vision and Dental – Full Time
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!

Equal Employment Opportunity

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Breeze Airways

Hello! We are nice people flying to nice places. We are in search of the best and the brightest to join our Seriously Nice team of aviation and people enthusiasts. By joining Breeze, you are joining our mission to be Seriously Nice and taking the simplicity of just being nice to new heights. We want to hire people who live our values of Safety, Kindness, Integrity, Ingenuity and Excellence.