Manager in Training, Full time

Goodwill Industries of Greater Grand Rapids; Grand Rapids (MI); On-site; USD 39,000 - 48,000; Full time

Job summary

Goodwill Industries of Greater Grand Rapids is seeking a Manager in Training to lead a dynamic retail team, drive sales, and develop employees while advancing the organization’s mission to empower people through employment opportunities. You will recruit, coach, train, and cross-train staff, oversee store operations, ensure customer service excellence, and maintain a safe, clean shopping environment.

This role is ideal for proactive leaders who thrive in fast-paced retail with a strong community

Qualifications

• Bachelor's Degree or two years of college preferred with extraordinary managerial experience in lieu of a bachelor's degree.
• Front-line retail and managerial experience required.
• Valid driver's license and reliable transportation.

Responsibilities

• Lead and inspire a team of hourly employees by modeling professionalism, accountability, and excellent customer service.
• Drive store performance by achieving sales, production, and operational goals.
• Create a welcoming environment by promptly assisting customers and donors and ensuring an exceptional experience.
• Recruit, coach, train, cross-train, and develop team members while conducting performance evaluations and providing ongoing feedback.
• Oversee cash handling, banking procedures, and timely completion of daily, weekly, and monthly reporting.

Skills

Leadership

Customer service

Team development

Data analysis

Education

Bachelor's Degree or two years of college

Job description

At Goodwill, we're more than a retail organization—we're a mission-driven team dedicated to changing lives and communities through the power of work. Every item donated, every customer served, and every team member developed helps create opportunities for individuals in our community.

We're looking for an energetic, people-focused Manager in Training who is passionate about leadership, customer service, and making a difference. If you thrive in a fast-paced environment, enjoy developing teams, and want your work to have a meaningful impact, we'd love to meet you!

The annual salary for this position is $43,888

Why You'll Love This Role

As our Manager in Training, you'll lead a dynamic retail team while driving sales, supporting employee growth, and creating an exceptional shopping and donation experience. Most importantly, you'll play a key role in advancing Goodwill's mission and helping people achieve greater independence through employment opportunities.

Key Responsibilities

• Lead and inspire a team of hourly employees by modeling professionalism, accountability, and excellent customer service.
• Drive store performance by achieving sales, production, and operational goals.
• Create a welcoming environment by promptly assisting customers and donors and ensuring an exceptional experience.
• Develop and execute store operating plans that support business objectives and mission impact.
• Monitor and analyze store performance reports to identify opportunities for growth and improvement.
• Maintain a safe, clean, organized, and visually appealing store and backroom environment.
• Oversee cash handling, banking procedures, and timely completion of daily, weekly, and monthly reporting.
• Ensure merchandising excellence through proper stocking, pricing, categorization, and store presentation standards.
• Recruit, coach, train, cross-train, and develop team members while conducting performance evaluations and providing ongoing feedback.
• Enforce company policies, safety procedures, and operational standards while promoting a culture of teamwork, respect, and mission engagement.

What We're Looking For

• Strong leadership and team development skills
• Excellent communication and interpersonal abilities
• Retail operations and customer service experience
• Ability to analyze reports and make data-driven decisions
• Strong organizational and problem-solving skills
• Commitment to workplace safety and operational excellence
• Passion for community impact and the Goodwill mission

Our Mission Matters

At Goodwill, every role contributes to changing lives and communities through the power of work. When you join our team, you're helping create opportunities, build confidence, and strengthen the communities we serve.

Requirements

QUALIFICATIONS/BASIC JOB REQUIREMENTS:

Bachelor's Degree or two years of college preferred with extraordinary managerial experience in lieu of a bachelor's degree. Some front-line retail and managerial experience also required. Must have valid Driver's License as well as reliable personal transportation (personal vehicle).