Manager in Training

Crunch, LLC; Richmond (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free gym membership

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Crunch Fitness in Richmond, VA is seeking a Manager in Training to drive club growth through lead generation and sales while ensuring an outstanding member experience. You will oversee the front desk and allied departments to deliver exceptional service and uphold Crunch brand policies.

This is a full-time, hourly non-exempt role eligible for sales commission. Responsibilities include leading lead-gen campaigns, conducting tours and inquiries, and maintaining smooth front-desk operations with

Qualifications

• Lead generation and sales responsibility
• Deliver exceptional member service
• Manage front desk operations and policy adherence

Responsibilities

• Meet or exceed weekly and monthly sales targets (membership units, ACH attachments, bookings)
• Conduct tours and inquiries for prospective members
• Oversee front desk operations to ensure top customer service and smooth check-ins
• Ensure compliance with uniform policy and brand standards

Job description

Benefits:

• Free gym membership
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Manager in Training

Job Description & Performance Expectations

JOB DESCRIPTION

The Manager in Training (MIT) role supports the growth of the club through lead generation and sales. This role will assist with the delivery of an amazing Crunch member experience through successful operation of the front desk and related departments. They are responsible for overseeing the front desk to ensure that all members receive the highest level of customer service possible. They will demonstrate an aptitude of all company-wide policies and initiatives to ensure the integrity of the Crunch brand. This is a full-time, hourly non-exempt position eligible for sales commission.

RESPONSIBILITIES & EXPECTATIONS

Sales & Lead Generation

• Meet or exceed weekly and monthly targets in lead generation, new membership units, ACH attachment, and scheduling CrunchOne Kickoff bookings
• Establish and maintain an effective lead generation program through networking and street team marketing campaigns
• Conduct tours and telephone inquiries for prospective members
• Attend events and find community opportunities for exposure

Member Experience

• Deliver exceptional customer service by providing an uplifting and friendly atmosphere
• Represent Crunch Fitness in a positive light to increase brand awareness and generate new sales opportunities

Operations & Compliance

• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Ensure all front desk systems are executed properly, such as member check-in, guest registration, retail purchases, delinquent account procedures, telephone inquiries, and member requests
• Other duties as assigned

These duties and responsibilities may change at any time.

Hourly rate is subject to change by state.