Manager In Training

National Pride Equipment Car Wash Superstore; Marion (OH); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Competitive Pay + Opportunity to Earn a Monthly Bonus

Free Car Washes

Paid Time Off

Continuing Education Reimbursement $2500 annually

Flexible schedules/work life balance

Refer a friend $200 bonus

Paid Training/Career Path Development

Free Uniforms

Job summary

National Pride Equipment Car Wash Superstore in Marion, OH is seeking an operational manager responsible for overseeing daily tasks and ensuring excellent customer service. This role involves supervising staff, coordinating operations, and addressing customer concerns effectively.

The ideal candidate will demonstrate strong leadership abilities and a commitment to maintaining high standards of service and safety within the car wash facility.

Key benefits include competitive pay, paid time off, and educational reimbursements.

Qualifications

• Customer-focused service attitude.
• Ability to stand for extended periods.
• Capability to lift moderate weight.
• Flexibility to work evenings and weekends.
• Strong communication skills.

Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop and maintain customer relationships.
• Supervise day-to-day operations.
• Handle customer issues and conflicts.

Skills

Customer service skills

Professional attitude

Flexibility in working hours

Written and oral communication skills

Education

High School Diploma

Job description

Job Location: Marion, OH 43302
Position Type: Full Time
Education Level: High School
Salary Range: $15.00 - $17.00 hourly
Travel Percentage: None
Shift: Any
Category: Retail

Multiple positions available, including Management and Non-management.

Overview

This position is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. It is responsible for implementing workflow procedures based on direction from the Site Manager, supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace.

Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Manage email and phone correspondence.
• Liaise between managers, customers, and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for Site Manager (GM) in times of absence; make executive decisions, hold meetings, and provide accountability.
• Organize shift schedules for team members.
• Monitor attendance, tardiness, and time off.
• Assign duties to specific employees based on role and skills.
• Supervise employees and assist with tasks as necessary.
• Manage employees' requests and transgressions.
• Train new and current team members on tasks.
• Handle customer issues and manage conflicts.
• Adhere to company policies and health, safety, and employment standards.
• Balance cash drawers and prepare cash deposits.
• Perform all other duties as requested.

Additional Tasks

• Greet customers courteously and explain available wash services.
• Take and process wash payments to the satisfaction of customers.
• Clean the facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning the car wash process.
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude.
• Inspect vehicles visually to confirm their condition before sending them into the wash area.
• Ensure company policies and safety procedures are adhered to in daily tasks.
• Keep vacuums unclogged, trash cans emptied, and hoses properly hung.
• Act with a sense of urgency to ensure the right thing is done at the right time.

Qualifications

• Display courteous and professional attitude.
• Excellent customer service skills.
• Work flexible hours, such as evenings and weekends.
• Stand for extended periods.
• Lift items of moderate weight.
• Work outdoors and handle all weather conditions.
• Interact ethically with employees and customers.
• Strong written and oral communication skills.
• Handle the physical demands of the job.
• Follow directions and correctly implement tasks.
• Maintain safety by meeting hazardous condition precautions.

Benefits

• Competitive Pay + Opportunity to Earn a Monthly Bonus.
• FREE CAR WASHES.
• Paid Time Off.
• Continuing Education Reimbursement $2500 annually.
• Flexible schedules/work life balance.
• Refer a friend $200 bonus.
• Paid Training/Career Path Development.
• Free Uniforms.

Roles and responsibilities are listed above but are not limited to this list. Employees may be asked to complete tasks outside of this list within management's reason for their job description.