Manager In Training

National Pride Equipment Car Wash Superstore; Kokomo (IN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay + Monthly Bonus

Free Car Washes

Paid Time Off

Continuing Education reimbursement $2,

Job summary

National Pride Equipment Car Wash Superstore in Kokomo, IN is seeking a Full-Time Car Wash Supervisor to oversee daily operations, supervise staff, and provide exceptional customer service at the facility. The role involves implementing workflow procedures from the Site Manager, handling escalations, and ensuring safety and efficiency across shifts.

The position requires a High School diploma and offers hourly pay of $15.00 to $17.00 with opportunities for supervision responsibilities, team

Qualifications

• Ability to display courtesy and professional attitude.
• Excellent customer service skills to ensure optimum satisfaction.
• Strong ability to work flexible hours, such as evenings and weekends.
• Ability to stand for long periods of time.
• Ability to lift items of moderate weight.
• Ability to work outdoors and be efficient in all weather conditions.
• Excellent written and oral communication skills, and interpersonal skills.
• Ability to follow directions and correctly implement tasks.
• Work in wet hazardous conditions with safety precautions met for compliance.

Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Balance cash drawers and prepare cash deposits.
• Organize shift schedules for team members.
• Monitor attendance, tardiness, and time off.
• Provide direction to staff.
• Train new and current team members on tasks.
• Handle customer issues and manage conflicts.
• Adhere to company policies and health, safety and employment standards.

Skills

Customer Service

People Management

Conflict Resolution

Communication Skills

Scheduling & Time Management

Team Leadership

Education

High School Diploma

Job description

Job Details: Kokomo, IN 46901 | Full Time | High School | $15.00 - $17.00 hourly | None travel | Any shift | Retail.

Position Overview

This position is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. The position is responsible for implementing workflow procedures based on direction from the Site Manager, supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing overall workflow.

Duties and Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers, and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for Site Manager (GM) in times of absence; make executive decisions, hold meetings, and provide accountability.
• Organize shift schedules for team members.
• Monitor attendance, tardiness, and time off.
• Assign duties to specific employees based on role and skills.
• Supervise employees and assist with tasks as necessary.
• Manage employees’ requests and transgressions.
• Train new and current team members on tasks.
• Handle customer issues and manage conflicts.
• Adhere to company policies and health, safety and employment standards.
• Balance cash drawers and prepare cash deposits.
• Perform all other duties as requested.

Additional Tasks

• Greet customers courteously and explain available wash services.
• Take and process wash payments to customer satisfaction.
• Perform cleaning of facility and ensure everything is kept organized.
• Provide assistance to customers in any area concerning the car wash process.
• Move or direct cars into the express wash tunnel with a pleasant and competent attitude.
• Point to directional signs; neutral, no brake, no steering while watching to ensure directions are followed.
• Smile at customers and give a thumbs up after they are in neutral with no brakes.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Ensure company policies and safety procedures are adhered to daily.
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung.
• Use a sense of urgency to ensure the right thing is done at the right time with customers, home office, and teammates.

Qualifications

• Ability to display courtesy and professional attitude.
• Excellent customer service skills to ensure optimum satisfaction.
• Strong ability to work flexible hours, such as evenings and weekends.
• Ability to work standing for long periods of time.
• Ability to lift items of moderate weight.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to interact ethically with employees and customers.
• Excellent written and oral communication skills, and interpersonal skills.
• Strong ability to handle the physical demands of the job.
• Ability to follow directions and correctly implement tasks.
• Work in wet hazardous conditions with safety precautions met for compliance.

Benefits

• Competitive Pay + Opportunity to Earn a Monthly Bonus.
• FREE CAR WASHES.
• Paid Time Off.
• Continuing Education reimbursement $2500 annually.
• Flexible schedules/work life balance.
• Refer a friend $200 bonus.
• Paid Training/Career Path Development.
• Free Uniforms.

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management's reason for their job description.