General Manager – Operations

Jobtailor; Browns Summit (NC); On-site; USD 65,000 - 100,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Operations Manager to oversee a designated operation's direction, compliance, and financial results. The role interfaces with leadership on proposals and contract negotiations.

You will champion LEAN practices, Six Sigma initiatives, and ISO activities, while developing teams and maintaining safety programs. Strong budgeting, P&L management, and WMS understanding are essential.

Qualifications

• High School Diploma or GED is required.
• Budgeting and P&L management experience required.
• At least 3 years of experience in an operations management related position.
• Basic understanding of WMS (Warehouse Management Systems).
• English reading, writing, and verbal skills.
• Advanced expertise in accounting and financial mathematical applications related to managing a P&L and preparing site/operational budgets.
• 4-Year College Degree preferred; equivalent experience or combination of education and experience considered.
• Prefer 5 years’ experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity.
• 3PL management experience strongly preferred.

Responsibilities

• Oversee strategic direction, operations, compliance, and financial results.
• Serve as primary customer interface for leadership decisions on proposals and contracts.
• Champion LEAN, continuous improvement, supply chain analysis, and Six Sigma initiatives.
• Develop marketing plans and assist in growing new business.
• Ensure operations align with corporate mission, values, and client expectations.
• Oversee manpower, recruiting, retention, and employee development.
• Ensure procedures support client service, productivity, and facilities/equipment maintenance.
• Set continuous-improvement goals for assigned sites.
• Oversee safety and security, safety programs, OSHA/DOT compliance.
• Develop teams, train management, and support mentoring and succession planning.
• Develop automation/technology plans and stay current with WMS tech.
• Partner with senior leadership on annual operating budgets.
• Manage controls to meet service levels, costs, revenue, and profit.
• Ensure accounts achieve predetermined profit standards.
• Champion client relationship management and set service standards.
• Implement and monitor KPIs.
• Lead business reviews with client and company representatives.
• Represent the company in local trade, professional, and civic associations.

Skills

Leadership

Relationship Management

Team Development

Communication

Mentoring

Education

Bachelor's degree preferred

Tools

MS Office

WMS

Job description

• Oversee the strategic direction, operations, compliance, and financial results for a designated operation
• Serve as primary customer interface for leadership decisions regarding proposal approval and contract negotiations
• Champion local continuous improvement, LEAN practices, supply chain analysis, Six Sigma initiatives, and ISO activities
• Develop marketing plans and assist in growing new business
• Ensure operations adhere to corporate mission, vision, core values, and client/company expectations
• Oversee manpower, recruiting, retention, and employee development
• Ensure procedures support client service, productivity, and facilities/equipment maintenance
• Set continuous-improvement goals for assigned sites
• Oversee safety and security, safety programs, committees, and OSHA/DOT compliance
• Develop teams, train and educate management, and support mentoring, succession planning, and management development
• Develop automation/technology plans and capital requests; stay current with WMS technology
• Partner with senior leadership on annual operating budgets
• Manage controls to meet service levels, operational goals, cost, revenue, and profit parameters
• Ensure accounts achieve predetermined profit standards
• Champion client relationship management and set service standards
• Implement and monitor KPIs
• Lead business reviews with client and company representatives
• Represent the company in local trade, professional, and civic associations

Requirements

• High School Diploma or GED is required
• Budgeting and P&L management experience required
• At least 3 years of experience in an operations management related position
• Basic understanding of WMS (Warehouse Management Systems)
• Strong proficiency in basic MS Office applications
• English reading, writing, and verbal skills
• Advanced expertise in accounting and financial mathematical applications related to managing a P&L and preparing site/operational budgets
• Ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward unifying objectives
• 4-Year College Degree preferred; equivalent experience or combination of education and experience considered
• Prefer 5 years’ experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity
• Varied industry vertical experience preferred
• 3PL management experience strongly preferred

Core Competencies

Demonstrates expertise in operations management, financial oversight, and compliance within logistics and supply chain environments. Proven ability to lead teams, implement continuous improvement initiatives, and manage client relationships effectively.

Highest-signal resume keywords

• Operations Management
• Budgeting And P&L Management
• WMS (Warehouse Management Systems)
• Continuous Improvement Initiatives
• 3PL Management

Hard Skills

• Financial Mathematical Applications
• KPI Implementation
• Supply Chain Analysis
• LEAN Practices
• Six Sigma
• ISO Activities
• Employee Development
• Safety And Security Compliance
• Proposal Approval
• Contract Negotiations

Soft Skills

• Leadership
• Relationship Management
• Team Development
• Communication
• Mentoring

Industry Keywords

• Logistics
• Distribution
• Supply Chain
• 3PL
• Operations Management

Tools & Technologies

• MS Office Applications
• WMS Technology