Manager, Implementation Services

Socket.dev; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Thomson Reuters Court Management Solutions (TRCMS) seeks a Manager, Implementation Services to lead a team of Associate Engagement Managers and Engagement Managers, guiding complex C-Track CMS and Case Center deployments from requirements through multi-year delivery.

You will partner with the Director, Implementation Services on forecasting, revenue planning, milestones and risk management, delivering profitable client engagements.

Qualifications

• Core competencies include project management, delivery, financial management and planning.

Responsibilities

• Plan project milestones and revenue recognition across the portfolio.
• Lead delivery of complex implementations spanning multiple years.
• Mentor junior project managers and other professionals to meet objectives.

Skills

Project management

Leadership

Forecasting

Risk management

Revenue planning

Stakeholder management

Job description

Job Description

This role serves as a manager and mentor to Associate Engagement Managers and Engagement Managers, guiding them through challenges related to C-Track CMS and Case Center implementations. The Manager, Service Delivery will also partner with the Director, Implementation Services on forecasting, revenue planning, key project milestones, and risk management. Additionally, the Manager will personally define, scope, and lead one to two large, complex projects—typically spanning the full lifecycle from requirements to multi-phase deployment over several years—while collaborating with junior project managers and other professionals to ensure objectives are met. Core competencies for this role include: Project Management, Project Delivery, Delivery, Financial Management, Risk Management, and Estimating & Planning. To view the full job code description, copy and paste the following url into your browser to access the GRF site, https://reachingourpeople.com/career-development/global-role-framework/.

Are you interested in an exciting career in the justice space? Thomson Reuters Court Management Solutions (TRCMS) is the leading provider of enterprise software for trial and appellate courts nationwide. Our C-Track solutions enable courts to efficiently manage caseloads and improve collaboration across justice platforms - transforming courts into modern examples of efficiency and effectiveness. Judges, clerks, and IT personnel depend on C-Track to alleviate bottlenecks and tedious tasks within their complex workflows; enabling staff to manage increased caseloads with fewer resources. The suite of C-Track products includes case management, electronic filing, and document management solutions.

As a TRCMS Manager, Implementation Services, you will assume a leadership role in the organization responsible for managing/mentoring junior team members as well as crafting strategy for the Implementation portfolio in terms of project planning, revenue projection, and resource allocation. Additionally, you will provide professional and consulting services to customer engagements (programs/projects) and their associated team(s) for our Court Management Solutions productized offerings. As the 'face of Thomson Reuters', you will ensure the delivery of exceptional implementation and support services in a profitable manner. You will be working in a matrixed environment, leveraging resources across various disciplines. As a Manager, Implementation Services, you will be employing a 'product first' mindset and be responsible for executing the contractual obligations for assigned customers and delivering on business goals including client satisfaction, revenue generation, and end-to-end delivery.

Key Responsibilities:

• In partnership with the Director, Implementation Services, plan and project milestone completion of projects across the portfolio and the corresponding revenue recognition impacts.