Manager, I.S. Operations, Fully Remote

Norton Healthcare, Inc.; Louisville, Northern (KY, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Norton Healthcare, Inc. seeks a Manager of IS Operations to lead a team of technical analysts in planning, implementing, and maintaining technology that supports the organization’s mission.

You will develop roadmaps, capacity plans, and related policies, collaborating with IS peers to improve services while meeting SLAs and project goals. The role requires strong leadership, expertise in Microsoft Office and SharePoint, and experience with networks, storage, and operating systems.

Qualifications

• Bachelor’s Degree: five years in Information Systems (or nine years without a bachelor’s).
• Information Systems leadership and project planning experience.
• Healthcare setting and management experience desired.

Responsibilities

• Supervise a team of technical analysts in planning, implementing, and maintaining technology.
• Lead design of technical roadmaps and maintain standards for security and capacity.
• Collaborate across IS to improve services and promote best practices.
• Provide performance reviews, development plans, and staffing strategies.

Skills

Team leadership

Planning & roadmaps

Collaboration

Troubleshooting

Communication

Education

Bachelor's Degree in Information Systems

Tools

Microsoft Office

SharePoint

Networking

Storage

Operating systems

Job description

Responsibilities

The Mgr, I.S. Operations will supervise a team of technical analysts in the planning, implementation, and maintenance of technology that supports the organization's mission. This position assists reviewing industry technology, standards and best practices to create plans to ensure the technology platforms meet SLA and operation goals. This position will assist in promoting standards, developing capacity plans, roadmaps, and developing related policies and procedures. This position is expected to collaborate with I.S peers and leadership on improvement service opportunities. The position will effectively lead the IS Operations to meet service and project in accordance with defined NHC tools, processes, and best practices. High proficiency in Microsoft Office, SharePoint, network, storage and OS's.

Key Accountabilities

• Lead the design of technical roadmaps that support the I.S. Operations. Collaboratively engineer solutions for various project and operational needs.
• Analyze reports and metrics from the environment to proactively reduce risk to the NHC systems. Lead the troubleshooting of incidents and investigation of root cause analysis for problems.
• Recommend, design, and deliver projects that support the stability of the I.S. Operations. Collaborate across I.S. to implement and maintain standards for security, configuration and capacity. Develop procedures for the continuous maintenance of all platforms.
• Supervise staff on the tasks associated with design, implementation, and support of technology solutions. Actively contribute to the development of new processes and procedures that improve the department’s ability to perform.
• Provide annual performance review, development plans, and training plans for staff leveraging NHC tools and processes. Develop staffing plans to insure regular rotations, on call, and special project needs are met.

This role offers a hybrid work option. Initial training will take place at a Norton Healthcare facility, and you must be available to come onsite for business needs as required. Employees in this position must reside in Kentucky or Indiana.

Qualifications

Required

• With a Bachelor’s Degree: Five years in Information Systems
• Without a Bachelor’s Degree: Nine years in Information Systems

Desired

• One year in a healthcare setting; One year management
• Information Technology Infrastructure Library OR Industry Recognized Technical Certification