Manager, I.S. Operations, Fully Remote

Norton Healthcare; Louisville (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work option

Onsite training

Job summary

Norton Healthcare in Louisville, KY seeks a Manager, Information Systems (IS) Operations to supervise a team of technical analysts responsible for planning, implementing, and maintaining technology that supports the organization's mission. The role requires coordinating with IS peers and leadership to promote standards, create capacity plans, roadmaps, and related policies.

We expect collaboration, strong governance, and proactive risk management; the ideal candidate will lead IS Operations to

Qualifications

• Bachelor's Degree: Five years in Information Systems (with degree)
• No Bachelor's Degree: Nine years in Information Systems (without degree)
• Desired: Healthcare setting experience and management experience
• Industry certifications such as ITIL or equivalent preferred

Responsibilities

• Lead the design of technical roadmaps that support IS Operations and engineer solutions for projects and operations.
• Analyze environment reports and metrics to proactively reduce risk; lead incidents and root-cause investigations.
• Design and deliver projects to stabilize IS Operations; implement and maintain security, configuration and capacity standards; develop maintenance procedures.
• Supervise staff on design, implementation and support of technology solutions; develop new processes and procedures to improve the department.
• Provide annual performance reviews and development/training plans; create staffing plans for rotations, on-call, and projects.

Skills

Team leadership

Roadmap design

Incident troubleshooting

Performance reviews

Education

Bachelor's degree in Information Systems

Experience without a Bachelor's degree

Job description

Responsibilities

The Mgr, I.S. Operations will supervise a team of technical analysts in the planning, implementation, and maintenance of technology that supports the organization's mission. This position assists reviewing industry technology, standards and best practices to create plans to ensure the technology platforms meet SLA and operation goals. This position will assist in promoting standards, developing capacity plans, roadmaps, and developing related policies and procedures. This position is expected to collaborate with I.S peers and leadership on improvement service opportunities. The position will effectively lead the IS Operations to meet service and project in accordance with defined NHC tools, processes, and best practices. High proficiency in Microsoft Office, SharePoint, network, storage and OS's.

Key Accountabilities

• Lead the design of technical roadmaps that support the I.S. Operations. Collaboratively engineer solutions for various project and operational needs.

• Analyze reports and metrics from the environment to proactively reduce risk to the NHC systems. Lead the troubleshooting of incidents and investigation of root cause analysis for problems.

• Recommend, design, and deliver projects that support the stability of the I.S. Operations. Collaborate across I.S. to implement and maintain standards for security, configuration and capacity. Develop procedures for the continuous maintenance of all platforms.

• Supervise staff on the tasks associated with design, implementation, and support of technology solutions. Actively contribute to the development of new processes and procedures that improve the department's ability to perform.

• Provide annual performance review, development plans, and training plans for staff leveraging NHC tools and processes. Develop staffing plans to insure regular rotations, on call, and special project needs are met.

**This role offers ahybridwork option. Initial training will take place at a Norton Healthcare facility, and you must be available to come onsite for business needs as required. Employees in this position must reside in Kentucky or Indiana.**

Qualifications

Required

• With a Bachelor's Degree: Five years in Information Systems
• Without a Bachelor's Degree: Nine years in Information Systems

Desired

• One year in a healthcare setting; One year management
• Information Technology Infrastructure Library OR Industry Recognized Technical Certification