IS ASSISTANT MANAGER

Mmhealth; Batesville (IN); On-site; USD 110,000 - 140,000; Full time

Job summary

Mmhealth, located in Batesville, IN, seeks an IS Operations Assistant Manager to supervise and optimize the hospital's IT infrastructure, networks, servers, and telecom systems.

You will oversee staff, lead infrastructure projects, ensure security and regulatory compliance, and coordinate with AVP IT and external vendors.

Qualifications

• Bachelor Degree or Associate Degree with comparable work experience in a Computer Science, business, or computer management related field required.
• Must be knowledgeable in all phases of information systems technology.
• Minimum of 5 years prior professional information systems work experience, with at least 3 years of supervisory experience in information systems.

Responsibilities

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IS systems, including networks, data centers, servers, PCs, operating systems, and associated hardware.
• Manage and monitor asset management for IT hardware, software, and equipment.
• Conduct review of infrastructure upgrade projects, improvements, and other conversions.
• Define hardware and software standards in conjunction with AVP, Information Technology and industry best practices.
• Collaborate with help desk to resolve trouble tickets and mitigate end-user issues.
• Manage network performance and provide statistics and reports; develop strategies for maintaining network infrastructure.
• Manage server performance and provide statistics and reports; develop strategies for maintaining a hardened server infrastructure.

Skills

IT leadership

Project management

Financial reporting

Analytical skills

Interpersonal skills

Information systems

Education

Bachelor or Associate in CS/IS

Job description

CBO
305 S John St
Batesville, IN 47006, USA

Location/Department: Business Center - Information Systems

80/pp

Job Summary:

The IS Operations Assistant Manager role is to supervise & ensure the efficient operations of MMH’s IT infrastructure including network, telecommunications, servers, databases, & equipment planning. This includes supervision of staff responsible for monitoring & diagnosing network & hardware problems. The IS Operations Assistant Manager will additionally lead & manage projects that supports the technology & infrastructure of the organization.

Activities performed by the Assistant Manager include resource management, vendor management, budgeting, purchasing, planning, organizing & project coordination. This person will lead the planning & implementing of information systems projects to support the infrastructure of MMH systems. The Assistant Manager will prioritize, schedule & monitor support tasks & projects. They will ensure security & regulatory compliance has been reviewed & approved for all projects prior to implementation. Appropriate analysis, design, testing, planning & documentation will be completed for all projects.

The Assistant Manager works closely with the AVP, Information Technology, outside vendors, department managers & application users. Regular contacts outside the Hospital include vendors & technical support personnel.

Supervisory Responsibilities: Oversight over IS Support Analyst, Deskside Support Technician, Network Administrator, Server Administrator, Technical Systems Administrator

Duties/Responsibilities:

• Manage the deployment, monitoring, maintenance, development, upgrade, & support of IS systems, including networks, data centers, servers, PCs, operating systems, & associated hardware.
• Manage & monitor asset management for IT hardware, software, & equipment.
• Conduct review of infrastructure upgrade projects, improvements, & other conversions.
• Define hardware & software standards in conjunction with AVP, Information Technology & industry best practices.
• Collaborate with help desk to resolve trouble tickets & mitigate end-user issues.
• Manage network performance & provide network performance statistics & reports; develop strategies for maintaining network infrastructure.
• Manage server performance & provide network performance statistics & reports; develop strategies for maintaining a hardened server infrastructure.
• Provide leadership for managing VoIP products & services, develop strategies for maintenance & support.
• Manage & lead telehealth infrastructure & support of telehealth technology requirements.
• Manage relationships with infrastructure vendors for cost effectiveness, maintain vendor repository to ensure effective management of vendor relationships, & plan for major software upgrades, ensuring that change management procedures/methodologies are used. Understand service levels agreements & ensure vendors are being held to contractual standards.
• Manage overall project costs to budget for infrastructure projects & upgrades.
• Assist with design & implementation of short- & long-term plans to ensure infrastructure capacity meets existing & future requirements.
• Develop & maintain policies, procedures, & associated training plans for infrastructure administration.
• Supervision of help desk, network, & server technicians. Where necessary, conduct performance reviews & corrective action. Ensure adherence of IS operations staff to appropriate policies & procedures.
• Provides project management, direction, and coaching to members of the IS operations team as they participate in infrastructure projects & process improvements.
• Responsible to oversee the supervision of department team members & to assist the AVP, Information Technology with hiring, training, disciplinary actions & terminations. Continuously evaluates performance of team members & completes annual written performance evaluations in a timely manner.
• Responsible for development of strategies to improve the performance & effectiveness of the IS operations team members, including technical development, to keep up with changing technology trends.
• Maintains professional growth to keep abreast of the latest trends in Information Systems.
• Collaboratively with the AVP, Information Technology, develops goals & objectives for the department that are consistent with the Hospital’s mission, goals, & strategic business plan.
• Willingness to respond & support the needs of the Hospital beyond the ordinary work shift.
• Emergency Preparedness: Responsible for managing and overseeing physical safeguards to support emergency operations planning to include backups, disaster recovery plans, downtime procedures, and regular disaster recovery and business continuity testing.
• Cybersecurity Operations: Responsible for overseeing and monitoring security alerts and vulnerabilities including endpoint management, patch management, antivirus / EDR platforms, identity access management, and multi-factor authentication.

Required Skills/Abilities:

• Awareness of information technology trends, practices & principles.
• Exhibits interpersonal skills & abilities to deal effectively at all levels in the hospital.
• Possesses sound analytical & organizational skills & formal presentation skills.
• Ability to manage projects & demonstration of leadership capabilities for managing people & teams.
• Ability to interpret financial reports & the relationship of actual performance compared to targets.
• Comprehensive knowledge and understanding of patient care and financial systems.

Education and Experience:

• Bachelor Degree or Associate Degree with comparable work experience in a Computer Science, business, or computer management related field required.
• Must be knowledgeable in all phases of information systems technology.
• Minimum of 5 years prior professional information systems work experience, with at least 3 years of supervisory experience in information systems.

Physical Requirements:

• Requires sitting, bending, lifting, standing & walking.
• Occasionally may need to lift up to 50 lbs to transfer equipment.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.