Manager I, Clinical Materials

Yale NewHaven Health; New London (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Yale NewHaven Health seeks a Materials Management supervisor to oversee 24/7 operations, staff scheduling, and inventory control across warehouse, stockroom, distribution, courier and mailroom functions.

The role emphasizes staff leadership, customer service excellence, regulatory compliance, and effective use of the INFOR system to support patient care units.

Qualifications

• High school diploma or GED required; bachelor’s degree in business or related field preferred.
• Two to three years in materials management or related service area.
• Demonstrated leadership in a fast-paced environment and experience supervising a diverse team.

Responsibilities

• Supervises staff on assigned shift and schedules distribution/workflow.
• Ensures customer service excellence and supports patient care needs.
• Maintains equipment and bed inventories to meet patient flow requirements.
• Monitors and uses the INFOR materials system for orders and status.
• Ensures regulatory safety and environmental standards are met.
• Uses Materials Management and HR systems for requisitions and workflow.
• Performs monthly safety audits and documents findings.
• Oversees warehouse, stockroom, distribution, courier and mailroom operations.
• Develops staffing schedules and budgets for the department.
• Prepares annual staff and supply budgets and tracks expenditure.
• Meets performance expectations for service, teamwork and utilization of resources.
• Performs other duties to ensure smooth department operation.

Skills

Leadership

Customer service

Staff supervision

Communication

Problem solving

Education

High school diploma or GED

Bachelor's degree preferred

Tools

INFOR system

Microsoft Office

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Supervises the activities of materials services employees on assigned shift, to ensure quality service. Operates in accordance with the department service level agreement in the distribution and recovery of medical and non-medical supplies, equipment, samples, and services utilized in the delivery of direct and non-direct patient care. Under the direction of the Senior Logistics Manager, materials management is accountable for the 24 hour a day smooth efficient operation of patient transport, where applicable, throughout the hospital. This position is also responsible for the maintenance management of the equipment through R.F.I.D. System maintaining power levels of equipment and related supplies and functions necessary to support the patient care units. Responsible for the transport and Courier staffing, where applicable, schedule PTO management workflow process improvement monitoring cost control customer satisfaction collaboration and communication. Supervises the overall operations of the Distribution, Inventory, Courier, and Mail Processing Functions of Materials Management Including the Warehouse, Receiving, and Mail Room Functions, where applicable, at the hospital and off -site warehouse. Manages And Trains Stockroom, Distribution, Mail Room, and Courier Staff.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Executes supervisory responsibilities over assigned staff.
• 1.1Establishes and issues schedules which reflect the appropriate utilization for routine distribution, and on-demand distribution consistent with overall hospital needs.
• 2.Customer and Patient Service responsibilities
• 2.1Ensures all staff our maintaining and always excelling at customer service in striving for excellence in patient care at YNHH.
• 3.Ensures adequate supplies of equipment are maintained to meet patient flow requirements.
• 3.1Monitors BMD and ensures bed inventory is maintained and distributed to patient care units as needed.
• 4.Equipment acquisition, inventory, and recovery.
• 4.1Monitors the INFOR materials system to track status of equipment purchase orders.
• 5.Maintenance of Environment of Care.
• 5.1Ensures all materials areas are operating in accordance with regulatory standards for workplace safety. (OSHA, DPH, JCAHO, CMS etc.).
• 6.Utilizes Materials Management System and other information systems as necessary.
• 6.1Utilizes Hospital Materials and HR system, to process requisitions and workflow for materials, Finance and HR operations.
• 7.Performs other assignments as needed. Maintain all proper inspections on department vehicles.
• 7.1Perform monthly safety audits and correct any issues in identified.
• 8.Responsible for the preparation of stock orders based on Inventory usage, and communication of requirements to purchasing.
• 9.Oversees The Conducting Of Physical Inventories In The Warehouse And Stockroom.
• 10.Develops And Maintains All Staffing Schedules For The Warehouse, Stockroom, Distribution, Courier And Mailroom Personnel.
• 11.Prepares And Justifies Annual Staff And Supply Budgets For The Warehouse, Storeroom, Distribution And Mailroom.
• 12.Meets Performance Expectations For Customer Service, Teamwork, Resource Utilization And Staff And Self Development As Outlined In Performance Review.
• 13.Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.

Qualifications

EDUCATION

High school diploma or GED is required; bachelor?s degree in business administration or related management discipline is preferred. Bachelor?s degree preferred or equivalent supervisory experience in healthcare services or related field.

EXPERIENCE

Two to three years of experience related experience in materials management or service-oriented department. Strong exposure to customer relations and service excellence. Demonstrated success in functioning as a team in overseeing a diverse workforce in a fast-paced service environment preferred. Prior Manager/Supervisor Experience Preferred; Prior Computer Experience Is Also Required. Demonstrated ability to oversee a diverse workforce in a 24 hour per per day operational environment. Demonstrated ability to manage multiple priorities. Excellent communication skills knowledge and proficient operation and use of a computer based information system. Demonstrated ability to implement and support change required.

LICENSURE

Must have a current driver's license and an acceptable driving record.

SPECIAL SKILLS

Demonstrated leadership abilities. Ability to work well with many disparate departments. Ability to learn Materials Management equipment System quickly. Intermediate level end user skills utilizing Microsoft suite of applications (Word, Excel, Powerpoint) as well as a demonstrated ability to learn and utilize web based data management applications.

YNHHS Requisition ID 189328