Manager, HR Analytics & Workforce Intelligence

Charles Schwab Inc.; Westlake (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Charles Schwab Corporation seeks a Manager for the Workforce Intelligence Team to transform workforce data into actionable insights. You will shape HR analytics, elevate data storytelling, and deliver dashboards and reports that inform strategic decisions and improve the employee experience.

You will lead data requests, collaborate with developers, and ensure high-quality, governed reporting. Strong communication and a passion for turning data into business outcomes are essential.

Qualifications

• Bachelor’s degree.
• 5+ years in a data analytics role, ideally within HR, with emphasis on reporting and analytics.
• Experience reporting from HR systems like Workday, iCIMS, SumTotal, or ServiceNow.
• Proficiency in Excel (filters, formulas, pivot tables).

Responsibilities

• Lead intake and assign workforce data requests, translating business needs into actionable requirements for developers.
• Partner with developers to deliver dashboards and reports that provide actionable insights.
• Create metrics to help decision-makers measure performance and tell the data story behind numbers.
• Represent the data perspective in project meetings, recommending data management and reporting needs.
• Uphold testing and documentation standards and seek ways to improve reporting processes.
• Ensure a reliable, high-quality reporting experience through clear communication and client engagement.

Skills

Data analytics

HR analytics

Reporting

Communication

Education

Bachelor’s degree

Tools

Excel

Workday

iCIMS

SumTotal

ServiceNow

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Workforce Intelligence Team, part of the HR organization, delivers workforce reporting, analytics, and business insights to HR professionals and business leaders across Schwab.

As a Manager on the Workforce Intelligence Team, you’ll be at the forefront of transforming workforce data into actionable insights that shape the future of HR and the employee experience. You will have the opportunity to influence strategic decisions, elevate data storytelling, and build solutions that drive real business outcomes.

• Lead with Insight: Manage intake and assignment of workforce data requests, translating business needs into clear, actionable requirements for developers.
• Bridge Strategy and Execution: Partner with developers to deliver audience-appropriate dashboards and reports that provide actionable insights.
• Design and Analyze: Create metrics that help decision makers measure performance. Interpret and synthesize information to uncover the story behind the numbers.
• Be the Voice of Data: Represent the data perspective in project and problem-solving meetings, providing recommendations that ensure data management and reporting needs will be met.
• Drive Quality and Consistency: Uphold standards for testing and documentation and continuously seek ways to improve reporting processes.
• Deliver Exceptional Experiences: Ensure a reliable, high-quality reporting experience through clear communication and thoughtful client engagement.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Bachelor’s degree
• 5+ years in a data analytics role, ideally within HR, with an emphasis on reporting and analytics.
• Experience reporting from HR systems like Workday, iCIMS, SumTotal, or ServiceNow
• Proficiency in Excel (filters, formulas, pivot tables)

Preferred Qualifications:

• Logical thinker with a knack for designing sequential processes
• Meticulous attention to detail and follow-through
• Strong organizational skills and adaptability in a dynamic environment
• Commitment to confidentiality and data integrity
• Passion for creating exceptional user experience
• Experience using dashboards or business intelligence tools