Manager, HR Analytics & Workforce Intelligence

Charles Schwab; Austin (TX); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k) with company match

Vacation and sabbatical benefits

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Hybrid work schedule

Job summary

Charles Schwab's Workforce Intelligence Team is seeking a Manager to transform HR data into strategic insights. You’ll lead intake of workforce data requests, translate business needs into actionable requirements for developers, and help shape the narrative that informs people-related decisions.

You’ll partner with analytics staff to deliver audience-appropriate dashboards and reports, design metrics that quantify performance, and ensure data integrity through rigorous testing and documentation.

Qualifications

• Bachelor's degree or equivalent.
• 5+ years in a data analytics role focused on HR reporting.
• Experience reporting from HR systems like Workday, iCIMS, SumTotal, or ServiceNow.
• Proficient in Excel (filters, formulas, pivot tables).

Responsibilities

• Lead intake and assignment of workforce data requests, translating needs into requirements for developers.
• Collaborate with developers to deliver dashboards and reports with actionable insights.
• Create metrics to measure performance and tell the data story to decision makers.
• Represent data perspectives in meetings and ensure data management needs are met.
• Uphold testing and documentation standards to improve reporting processes.
• Deliver a reliable, high-quality reporting experience with clear client engagement.

Skills

Data analytics

HR reporting

Excel

Data storytelling

Education

Bachelor's degree

Tools

Workday

iCIMS

SumTotal

ServiceNow

BI tools

Job description

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

The Workforce Intelligence Team, part of the HR organization, delivers workforce reporting, analytics, and business insights to HR professionals and business leaders across Schwab.

As a Manager on the Workforce Intelligence Team, you'll be at the forefront of transforming workforce data into actionable insights that shape the future of HR and the employee experience. You will have the opportunity to influence strategic decisions, elevate data storytelling, and build solutions that drive real business outcomes.

• Lead with Insight: Manage intake and assignment of workforce data requests, translating business needs into clear, actionable requirements for developers.
• Bridge Strategy and Execution: Partner with developers to deliver audience-appropriate dashboards and reports that provide actionable insights.
• Design and Analyze: Create metrics that help decision makers measure performance. Interpret and synthesize information to uncover the story behind the numbers.
• Be the Voice of Data: Represent the data perspective in project and problem-solving meetings, providing recommendations that ensure data management and reporting needs will be met.
• Drive Quality and Consistency: Uphold standards for testing and documentation and continuously seek ways to improve reporting processes.
• Deliver Exceptional Experiences: Ensure a reliable, high-quality reporting experience through clear communication and thoughtful client engagement.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• Bachelor's degree
• 5+ years in a data analytics role, ideally within HR, with an emphasis on reporting and analytics.
• Experience reporting from HR systems like Workday, iCIMS, SumTotal, or ServiceNow
• Proficiency in Excel (filters, formulas, pivot tables)

Preferred Qualifications

• Logical thinker with a knack for designing sequential processes
• Meticulous attention to detail and follow-through
• Strong organizational skills and adaptability in a dynamic environment
• Commitment to confidentiality and data integrity
• Passion for creating exceptional user experience
• Experience using dashboards or business intelligence tools

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance