Manager Guest Services

Hilton Grand Vacations; South Lake Tahoe (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K plan

Paid Time Off (PTO)

Extraordinary travel benefits

Job summary

A leading hospitality group in South Lake Tahoe is seeking a Manager of Guest Services to ensure top-notch service delivery and manage front office operations. This role requires at least five years in hospitality and strong management experience. The successful candidate will oversee guest satisfaction, coordinate team activities, and develop talent within the department. An excellent benefits package is included.

Qualifications

• Minimum of five years direct Front Desk or Front Office operations experience in a hospitality environment.
• At least 2-3 years of supervisory or managerial experience.

Responsibilities

• Manage efficient check-in and check-out services.
• Resolve owner/guest concerns with a focus on satisfaction.
• Handle night audit and prepare weekly accounting reports.
• Mentor direct reports and promote team member empowerment.

Skills

Front Desk operations

Customer service

Management

Education

BA/BS/Bachelor's Degree

Job description

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HGV Now Offers Day One Team Member Benefits!!

If you enjoy working with new potential clients and helping couples and families make memories of a lifetime by enjoying vacations, this is an outstanding opportunity in your next career move.

We have a fun, encouraging culture with top notch training and benefits!

What will I be doing?

Responsibilities

As a Guest Services Manager you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Leads and accounts for the accurate collection of monies due to the property.
• Handles night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
• Ensures the provision of special services to owners and guests.
• Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports.
• Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
• Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments.
• Assists with owner and guest activities and recreation as required by management.
• Leads key control procedures.
• May be required to do other duties and special projects as assigned by the general manager.
  
  

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for?

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Minimum of five years direct Front Desk or Front Office operations experience in a hospitality environment
• At least 2-3 years of supervisory or managerial experience
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree
  
  

The salary for this role is between $70,000-$75,000 based on experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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