Team Lead Activations

Hilton Grand Vacations; Orlando (FL); On-site; USD 89,301 - 114,816; Full time

Benefits offered by this job

Competitive base pay plus commission

Recognition Programs and Rewards

Discounted hotel rates worldwide

401(k) program with company match

Paid Time Off (PTO)

Employee stock purchase program

Tuition reimbursement programs

Numerous learning and advancement opportunities

Job summary

A leader in the vacation ownership industry seeks an Activation/Reservations Team Lead in Orlando. This pivotal role involves training and guiding call center representatives while maintaining high customer service standards. Candidates should excel in multitasking, problem-solving, and effective communication and have a strong commitment to the company's culture of service.

Qualifications

• Ability to work in a fast-paced environment and multitask.
• Strong critical thinking and problem-solving abilities.
• Excellent communication skills.

Responsibilities

• Assist Activations/Reservations Call Representatives with daily activities.
• Train, coach, and motivate team members.
• Handle escalated requests effectively.

Skills

Customer service

Multitasking

Problem-solving

Organizational skills

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Activation/Reservations Team Lead: MID Shift (11am - 7pm) and PM Shift (1:30pm - 9:30pm)

As a Team Lead you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.

We strive to have the best experienced, dynamic, talented, customer service focused, energetic, enthusiastic, and positive in nature, must have the ability to communicate with a complementary team to motivate individuals to achieve specific goals.

Assist Activations/Reservations Call Representatives with day-to-day activities and provide them with guidance and motivation. Train, coach, and track daily production & daily attendance. Handle all escalated requests, whether via written correspondence or via phone.

Hilton Grand Vacations Is a Leader In The Vacation Ownership Industry, Operating With An Unwavering Dedication To Innovation, Quality, And Continued Growth. At The Core Of Our Company’s Success Are Our Team Members. To Fulfill This Role Successfully, You Must Possess The Following Minimum Qualifications And Experience:

• Ability to work in a fast-paced environment while being able to multi-task.
• Ability to think critically and problem solve with urgency.
• Able to work variable schedules, including evenings and weekends, based on call center needs.
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Timeshare/hospitality background preferred.
• Strong sense of customer service with enthusiastic, energetic, and professional behavior.
• Excellent organizational skills and detail oriented with the ability to set priorities.
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills.
• Must have excellent written and strong verbal communication skills.
• Large Call Center environment experience preferred.
• Sales experience preferred.
  
  

Why Do Team Members Like Working For Us:

• Competitive base pay plus commission
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
• Employee stock purchase program.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What are we looking for?

Hilton Grand Vacations Is a Leader In The Vacation Ownership Industry, Operating With An Unwavering Commitment To Innovation, Quality, And Continued Growth. At The Core Of Our Company’s Success Are Our Team Members. To Fulfill This Role Successfully, You Must Possess The Following Minimum Qualifications And Experience:

• Ability to work in a fast paced environment while being able to multi-task.
• Ability to think critically and problem solve
• Must be able to work a variable schedule, including evenings and weekends, based on call center needs.
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Timeshare/hospitality background preferred
• Strong sense of customer service with enthusiastic, energetic, and professional behavior
• Excellent organizational skills and detail oriented with the ability to set priorities.
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills.
• Must have excellent written and strong verbal communication skills.
• Large Call Center environment experience preferred.
• Sales experience preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitality

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