Front Desk Clerk & Night Auditor

Hilton Grand Vacations

North Myrtle Beach (SC)

On-site

USD 38,000 - 45,800

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) program with company match

Paid Time Off

Employee stock purchase program

Job summary

A leading hospitality company in North Myrtle Beach is seeking a Front Desk Clerk & Night Auditor to ensure memorable experiences for guests. This entry-level position requires customer service skills and flexibility. You'll manage check-ins, handle guest requests, and support hotel operations. Competitive benefits include medical insurance, 401(k), and paid time off.

Qualifications

6 months customer service experience required.
Flexibility to adapt to schedule changes.
Professional demeanor when handling guest situations.

Responsibilities

Check guests in and out, ensuring positive experiences.
Input information into reservations system.
Handle housekeeping and maintenance requests.

Skills

Proficient English language skills

Customer service experience

Professional attitude

Multi-tasking abilities

Job description

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Take your career to the next level while working beachside at Shore Crest Vacation Villas in North Myrtle Beach. Located in the Windy Hill section, our resort features two towers with 240 rooms, and we’re looking for dedicated, service-oriented team members to join our family. At Shore Crest Vacation Villas, we’re committed to creating memorable experiences for our owners, members, and guests, while also fostering personal growth in the hospitality industry. Join us and build your skills as you grow your career within Hilton Grand Vacations.

Hilton Grand Vacation is seeking a Front Desk Clerk & Night Auditor, who can cast a ray of sunshine on our guests and help our guests enjoy their stay with us – their home away from home at its best by attending to their needs with care, candid kindness and passion during their stay at our outstanding properties!

Shift – working 3 Shifts Front Desk (3pm – 11pm) & 2 Shifts Night Audit (11pm – 7am)

Responsibilities

As a Front Desk Clerk / Night Audit, you would be responsible for performing your position’s responsibilities and driving company success through performing the following duties to the highest standards:

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations’ system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.

What are we looking for?

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: