Manager, Ground Operations Training

Piedmont Airlines; Charlotte (NC); On-site; USD 71,000 - 87,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Medical and dental

Job summary

Piedmont Airlines in Charlotte, NC is seeking a motivated Manager, Ground Operations Training to oversee below-the-wing training programs and the LMS for ground handling employees. The role leads Curriculum Developers, LMS analysts, and Ground Operations Analysts while reporting to the Director, American Regional Training.

You will bring at least two years of airline ramp experience, strong time management, and proven ability to lead a team.

Qualifications

• Two (2) years of airline ramp experience.
• Proficiency with Microsoft Office Suite and learning management systems.
• Excellent time management skills.
• Outstanding organizational skills.
• Ability to defuse conflicts among team members.

Responsibilities

• Oversee training curricula for all below-the-wing training, security, cabin appearance, and deicing.
• Oversee administration of learning management system for ground handling employees.
• Oversee training content development.
• Oversee train-the-trainer programs and security training programs.
• Manage a team of learning professionals.
• Manage training projects.
• Coach and provide career development to the team.

Skills

Ramp experience

LMS proficiency

Time management

Organizational skills

Conflict resolution

Education

Bachelor’s degree or above

Tools

Microsoft Office Suite

Learning Management System

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Manager, Ground Operations Training in our American Regional Training Department. The primary responsibility of the position is oversight of below-the-wing training programs and the learning management system for ground handling employees. This position oversees a team of Curriculum Developers, Learning Management System (LMS) analysts and Ground Operations Analysts. The successful candidate will at least two years of airline ramp experience, proficiency with learning management systems, and excellent time management skills. This position will report to the Director, American Regional Training.

Essential Duties

• Oversee training curricula for all below-the-wing training, security, cabin appearance, and deicing
• Oversee administration of learning management system for ground handling employees
• Oversee training content development
• Oversee train-the-trainer programs and security training programs
• Manage a team of learning professionals
• Manage training projects
• Coach and provide career development to the team

Job Qualifications And Competencies

• Two (2) years of airline ramp experience
• Proficiency with Microsoft Office Suite and learning management systems
• Excellent time management skills
• Outstanding organizational skills
• Ability to defuse conflicts among team members

Preferred Qualifications

• Five (5) years of airline ramp and deicing experience
• Bachelor’s degree or above
• Previous supervisory experience
• Experience administering learning management systems
• Public speaking experience

Work Environment

• Standard office environment, use of telephones, computers, and other office equipment
• Some travel may be required

Physical Requirements

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate

$71,000.00/Hourly - 87,000.00/Hourly (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline

September 8, 2026