General Manager

Southern Arkansas University; United States; On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k) retirement plan

Family travel on the American Airlines network

Medical and dental benefits

Job summary

A leading airline company is seeking a General Manager for its Ground Handling Department. The role involves managing station operations, overseeing staff, ensuring compliance with company policies, and conducting employee performance reviews. Candidates should have a Bachelor's degree in Aviation or Business and leadership experience. This position offers a competitive salary and comprehensive benefits including 401(k) and paid training.

Qualifications

• Proven success as a Team Leader with the ability to preplan manpower and equipment.
• Ability to work independently and meet deadlines.
• Familiarity with internal controls processes for accountable items.

Responsibilities

• Manage the operational activities of the station according to policies.
• Coach and provide career development to the staff.
• Conduct employee performance reviews.

Skills

Team Leadership

Conflict Resolution

Microsoft Office Suite

Operational Efficiency

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Sabre

Internal Controls Manual (ICM)

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a General Manager in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the station in accordance with established policies and procedures. The General Manager manages a staff with varied duties to include Shift Managers, Supervisors, and Agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Regional Manager, Ground Handling.

Oversee station labor relations, operations efficiencies, maintenance, facilities, and safety and security.

Keep company goals and customer expectations in mind when overseeing daily operations.

Coach and provide career development to the staff.

Correct non‑compliant behavior and impose disciplinary action as required.

Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines.

Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents.

Administrative duties include daily/weekly/monthly reports.

Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees.

Conduct employee performance reviews.

Job Qualifications and Competencies:

Proven success as a Team Leader with ability to preplan manpower and equipment.

Ability to work independently, set and meet own deadlines.

Ability to work well with all levels of management and support staff.

Able to defuse conflicts among team members.

Familiarity with Microsoft Office Suite.

Prior experience with internal controls processes for accountable items.

Preferred Qualifications:

Two (2) years supervisory experience, in both Operations and Customer Care.

Working knowledge of Airport Operations Area environment.

Extensive knowledge of QIK, Sabre & Internal Controls Manual (ICM).

Bachelor’s Degree in Aviation, Business, or related field.

Standard office environment, use of telephones, computers, and other office equipment.

Airport ramp environment, subject to varied weather conditions and elevated noise levels.

All shifts including weekends, nights, holidays and/or irregular shifts.

Some travel may be required.

Physical Requirements:

Occasional lifting up to 25 pounds.

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$62,000.00/Annual Salary - 73,000.00/Annual Salary (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.