Manager, Global Development Communications Operations

Jobtailor; New Jersey; On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor is seeking a skilled Communications Operations Manager to drive planning, drafting, and distribution of enterprise communications. You will manage calendars, trackers, and multiple deliverables, while coordinating across the Home team and SharePoint sites to ensure content is current and compliant with enterprise standards.

You will develop metrics, report on KPIs, and support forums, newsletters, and leadership meetings.

Qualifications

• Bachelor's or master's degree in communications, journalism, PR, business, or related field.
• 5+ years in communications operations or related disciplines, preferably pharma/healthcare.
• Excellent written and verbal communication, editing and formatting capabilities.
• Strong project management and organizational skills for calendars, timelines, approvals, and multiple deliverables.
• Experience managing communications channels and content distribution across platforms.
• Experience with SharePoint and Home site content updates.
• Experience developing and maintaining processes, trackers, metrics, and reporting tools.
• Ability to collaborate with stakeholders across a global, matrixed environment.
• Attention to detail, quality, and timely execution.
• Proficiency with Microsoft 365 tools (Outlook, Teams, SharePoint, PowerPoint, Excel).
• Ability to support a Credo-based culture and travel up to 20%.

Responsibilities

• Manage day‑to‑day execution of GD communications activities—planning, drafting, editing, approvals, and distribution.
• Maintain the GD communications calendar, distribution lists, trackers, and follow‑up processes.
• Manage GD channels and platforms in partnership with enterprise teams, liaising with the Home team and coordinating postings.
• Support operations, reporting, and continuous improvement with KPI tracking and quarterly reports.
• Pull external engagement updates for monthly Head of GD updates and maintain deliverables trackers.
• Coordinate GD Communications Council meetings, newsletters, town halls, leadership forums, and related resources.

Skills

Communications Ops

Project Management

Content Distribution

Metrics Reporting

Stakeholder Engagement

Education

Bachelor's/Master's in Communications

Tools

Microsoft 365

Outlook

Teams

SharePoint

PowerPoint

Excel

Viva Engage

Job description

• Manage the day-to-day execution of GD communications activities, including planning, drafting, formatting/editing, coordinating inputs and approvals, preparing content for distribution, sending emails, managing calendar invitations, and tracking what needs to go out and when


• Maintain the GD communications calendar, global distribution lists, communications trackers, and follow-up processes to ensure timely execution and clear accountability


• Manage GD communications channels and platforms in partnership with enterprise teams, including serving as liaison to the Home team, coordinating Home postings, maintaining GD SharePoint sites, supporting channel governance, and ensuring content is current, accessible, organized, and aligned to enterprise and GD standards


• Support communications operations, reporting, and continuous improvement by developing, tracking, and reporting key performance indicators and metrics, including quarterly communications KPIs


• Pull external engagement updates from the GD tracker for monthly updates to the Head of GD, maintain deliverables trackers, monitor progress against timelines, and identify opportunities to improve communications processes, templates, and standards


• Support GD communications forums, meetings, and employee engagement channels, including coordinating monthly GD Communications Council meetings, managing monthly newsletter article submissions, supporting Senior Manager town halls and GD town halls, coordinating logistics for leadership forums and other meetings, and supporting people leader communications, toolkits, and related resources

Requirements

• Minimum of a Bachelor's or master’s degree in communications, Journalism, Public Relations, Business, or a related field


• 5+ years of experience in communications operations, internal communications, project management, business operations, or related disciplines, preferably within the pharmaceutical or healthcare industry


• Excellent written and verbal communication skills, including strong editing, proofreading, formatting, and content preparation capabilities


• Strong project management and organizational skills, with demonstrated ability to manage communications calendars, timelines, approvals, and multiple deliverables simultaneously


• Experience managing communications channels and content distribution across platforms such as email, newsletters, SharePoint, Home, Viva Engage, town halls, and leader communications


• Experience managing intranet or content management platforms, including SharePoint and/or Home site content updates


• Experience developing and maintaining communications processes, trackers, metrics, and reporting tools to support operational excellence and continuous improvement


• Ability to partner effectively with stakeholders across a global, matrixed environment and proactively follow up on open items to drive execution


• Strong attention to detail and commitment to quality, consistency, and timely execution


• Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, PowerPoint, Excel, and Copilot


• Ability to support a Credo-based culture, including an inclusive environment


• Ability to travel up to 20% - Domestic and International

Core Competencies

Demonstrates expertise in managing communications operations, including planning, drafting, and distributing content across various platforms. Proficient in project management, stakeholder engagement, and developing metrics to drive continuous improvement in communications processes.

Highest-signal resume keywords

• Communications Operations Management


• Project Management


• Content Distribution Across Platforms


• Metrics Development and Reporting


• Stakeholder Engagement

ATS Optimization Keywords

Hard Skills

• Content Preparation


• Editing


• Proofreading


• Communications Process Development


• Calendar Management


• Deliverable Tracking


• KPI Reporting


• Organizational Skills


• Attention to Detail


• Quality Assurance

Soft Skills

• Verbal Communication


• Written Communication


• Collaboration


• Proactive Follow-Up


• Inclusivity

Industry Keywords

• Pharmaceutical Industry


• Healthcare Industry


• Internal Communications


• Business Operations


• Project Management

Tools & Technologies

• Microsoft 365


• Outlook


• Teams


• SharePoint


• PowerPoint


• Excel


• Viva Engage


• Email Platforms


• Content Management Platforms


• GD Communications Channels