Communications Manager – Process

Jobtailor; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Jacksonville, FL is seeking an experienced Internal Communications Specialist to establish and maintain company-wide communication cadences, draft clear announcements, and steward SOPs across departments. You will own internal channels, monitor engagement, build a centralized knowledge base with accompanying training, and ensure brand voice consistency in all written materials.

This role requires 1–3 years in internal communications, strong writing, and proven project management

Qualifications

• 1-3 years of experience in internal communications, corporate communications, process documentation, or a related field
• Bachelor’s Degree in Communications, Business, or related field preferred; equivalent combination of education and experience will be considered
• Excellent written communication skills with demonstrated ability to adapt tone/voice for different audiences
• Experience developing or maintaining SOPs, process documentation, or knowledge base content
• Strong project management and organizational skills; able to manage multiple communication/documentation projects simultaneously

Responsibilities

• Establish and maintain company-wide communication cadences
• Draft, edit, and distribute organization-wide announcements
• Serve as the primary owner of internal communication channels
• Monitor effectiveness of communications and adjust cadence/format
• Lead the development and refinement of standard operating procedures across departments
• Partner with subject matter experts across the organization to capture, document, and standardize processes
• Establish a consistent format/template for SOPs and process documentation
• Own a regular review cycle to keep documentation current as processes evolve
• Maintain and enforce brand voice, tone, and visual identity guidelines across all internal communications and documentation
• Review materials produced by other teams for brand and voice consistency before distribution
• Develop templates (announcements, SOPs, newsletters, presentations, etc.) that reinforce a cohesive look and feel
• Partner with Training & Development to build and maintain a centralized knowledge base and accompanying training
• Organize, categorize, and maintain content so information is easy to find and stays current
• Establish a governance process for who can update/contribute to the knowledge base and how content is vetted
• Use internal communication channels to drive employee engagement and recognition
• Partner with leadership and HR to amplify recognition moments and culture-building initiatives through communications
• Gather feedback on communication effectiveness and engagement impact, and iterate accordingly

Skills

Internal Communications

Process Documentation

SOPs

Project Management

Written Communication

Education

Bachelor's Degree in Communications, Business, or related field

Tools

SharePoint

Canva

Microsoft Office

Job description

• Establish and maintain company-wide communication cadences (i.e. weekly updates, company announcements)


• Draft, edit, and distribute organization-wide announcements, ensuring clarity, consistency, and appropriate tone for audience and context


• Serve as the primary owner/gatekeeper of internal communication channels (i.e. intranet, Teams announcements, email)


• Monitor effectiveness of communications (engagement, feedback) and adjust cadence/format as needed


• Lead the development, review, and refinement of standard operating procedures across departments


• Partner with subject matter experts across the organization to capture, document, and standardize processes


• Establish a consistent format/template for SOPs and process documentation company-wide


• Own a regular review cycle to keep documentation current as processes evolve


• Maintain and enforce brand voice, tone, and visual identity guidelines across all internal communications and documentation


• Review materials produced by other teams for brand and voice consistency before distribution


• Develop templates (announcements, SOPs, newsletters, presentations, etc.) that reinforce a cohesive look and feel


• Partner with Training & Development to build and maintain a centralized knowledge base and accompanying training


• Organize, categorize, and maintain content so information is easy to find and stays current


• Establish a governance process for who can update/contribute to the knowledge base and how content is vetted


• Use internal communication channels to drive employee engagement and recognition (i.e. spotlight programs, milestone recognition, culture campaigns)


• Partner with leadership and HR to amplify recognition moments and culture-building initiatives through communications


• Gather feedback on communication effectiveness and engagement impact, and iterate accordingly

Requirements

• 1-3 years of experience in internal communications, corporate communications, process documentation, or a related field


• Bachelor’s Degree in Communications, Business, or related field preferred; equivalent combination of education and experience will be considered


• Excellent written communication skills with demonstrated ability to adapt tone/voice for different audiences


• Experience developing or maintaining SOPs, process documentation, or knowledge base content


• Strong project management and organizational skills; able to manage multiple communication/documentation projects simultaneously


• Proficiency with SharePoint, Canva, Microsoft Office

Core Competencies

Demonstrates expertise in internal communications and process documentation, with a strong focus on developing and maintaining standard operating procedures and knowledge bases. Proficient in adapting communication styles for diverse audiences while ensuring brand consistency and engagement.

Highest-signal resume keywords

• Internal Communications


• Process Documentation


• Standard Operating Procedures (SOPs)


• Project Management


• Written Communication Skills

ATS Optimization Keywords

Hard Skills

• Process Documentation


• Standard Operating Procedures (SOPs)


• Content Management


• Communication Cadence Development


• Employee Engagement Strategies

Soft Skills

• Organizational Skills


• Adaptability


• Collaboration


• Attention to Detail

Industry Keywords

• Corporate Communications


• Brand Voice


• Knowledge Base Management


• Audience Engagement


• Governance Process

Tools & Technologies

• SharePoint


• Canva


• Microsoft Office