Manager, Global Clients Operations

Securitas Technology; Lorton (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Securitas Technology, part of Securitas, is seeking a Manager, Global Client Operations to take end-to-end delivery accountability for multi-geo electronic security integration programs. You will drive profitability and customer satisfaction across large, complex projects.

You will lead a team of program managers, track key metrics, manage contract performance, and guide delivery models and governance for new deals, shaping compelling business cases.

Qualifications

• 7–10 years in Construction Project / Program Management or Delivery Management.
• Experience leading large teams (80–100 resources).
• Experience in electronic security integration.
• Ability to navigate multi-stakeholder environments and deliver results.
• Strong understanding of financials, profitability, and cash flow.

Responsibilities

• Take full delivery accountability of multi-geo programs, with profitability and customer satisfaction.
• Manage programs with a team of program managers; track key metrics and report to executives.
• Track, flag, and mitigate program risks.
• Develop and sustain long-term client relationships and ensure customer satisfaction.
• Oversee contract performance.
• Manage project financials and revenue recognition with profitability accountability.
• Define delivery model, plan, governance, and risk mitigation for new deals and shape the business case.

Skills

Program Management

Financials & Profitability

Client Relationship Management

Leadership

Job description

Job Posting Title Manager, Global Client Operations

Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

As the Manager, Global Client Operations for Securitas Technology, you will be tasked with:

• Taking full delivery accountability of multi-geo team delivering $5M to $50M electronic security integration programs, with ultimate ownership for profitability and customer satisfaction.
• Manage programs, supported by team of program managers. Track key quality, delivery and financial metrics; report the same to executive management.
• Track, flag and mitigate program risks
• Develop and sustain long term powerful client relationship, and ensure customer satisfaction
• Oversee and verify contract performance
• Manage project financials and revenue recognition, with full accountability for profitability
• Devise and execute approach for incremental margin improvement for running programs
• For new deals, define delivery model, delivery plan, governance plan and identify all potential risks and mitigation. Shape the program business case.

Job Requirements

• Minimum work experience of 7 -10 years in Construction Project / Program Management or Delivery Management, managing a team of at least 80 – 100 resources.
• Deep experience in electronic security integration
• Needs to demonstrate accountability in a multi-stakeholder environment, navigate the stakeholders and deliver results.
• Strong understanding of financials, profitability and cash flow.

Leadership Behaviors

• Deliver client value
• Execute with urgency
• Hold self and others accountable for results
• Develop and support employees and team
• Demonstrate trust and respect

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.