Manager, Global Clients Operations

Securitas Technology; Ashburn (VA); On-site; USD 150,000 - 230,000; Full time

Job summary

Securitas Technology is seeking a Manager, Global Client Operations to lead a multi-geo delivery team supporting electronic security integration programs worth $5M to $50M. You will own profitability and customer satisfaction while coordinating with program managers across regions.

With 7–10 years in program management and deep security integration expertise, you will manage large teams, drive governance, and maintain strong client relationships.

Qualifications

• 7–10 years in Construction Project / Program Management or Delivery Management.
• Managed a team of 80–100 resources.
• Deep experience in electronic security integration.
• Demonstrates accountability in a multi-stakeholder environment.

Responsibilities

• Take full delivery accountability of a multi-geo team delivering $5M to $50M programs, owning profitability and customer satisfaction.
• Manage programs, supported by program managers, tracking quality, delivery and financial metrics for executive reporting.
• Track, flag and mitigate program risks.
• Develop and sustain long-term client relationships and ensure customer satisfaction.
• Oversee and verify contract performance and revenue recognition with full profitability accountability.
• Devise and execute strategies for incremental margin improvements on running programs.
• For new deals, define delivery model, governance, and identify risks and mitigations.

Skills

Program management

Leadership

Multi-geo delivery

Financial acumen

Tools

MS Excel

PowerPoint

Job description

Job Posting Title Manager, Global Client Operations

Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

As the Manager, Global Client Operations for Securitas Technology, you will be tasked with:

• Taking full delivery accountability of multi-geo team delivering $5M to $50M electronic security integration programs, with ultimate ownership for profitability and customer satisfaction.
• Manage programs, supported by team of program managers. Track key quality, delivery and financial metrics; report the same to executive management.
• Track, flag and mitigate program risks
• Develop and sustain long term powerful client relationship, and ensure customer satisfaction
• Oversee and verify contract performance
• Manage project financials and revenue recognition, with full accountability for profitability
• Devise and execute approach for incremental margin improvement for running programs
• For new deals, define delivery model, delivery plan, governance plan and identify all potential risks and mitigation. Shape the program business case.

Job Requirements

• Minimum work experience of 7-10 years in Construction Project / Program Management or Delivery Management, managing a team of at least 80-100 resources.
• Deep experience in electronic security integration
• Needs to demonstrate accountability in a multi-stakeholder environment, navigate the stakeholders and deliver results.
• Strong understanding of financials, profitability and cash flow.

Leadership Behaviors

• Deliver client value
• Execute with urgency
• Hold self and others accountable for results
• Develop and support employees and team
• Demonstrate trust and respect

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.